Travel Contact Centre Manager

8 hours ago


Mile End, Australia Royal Automobile Association of South Australia Full time
About the Role

We are seeking an experienced and motivated Travel Contact Centre Manager to lead our business development efforts. This is a permanent full-time position that offers a range of benefits and opportunities for professional growth.

Key Responsibilities
  • Lead Team Members: Direct, motivate and monitor team members to ensure they consistently achieve allocated sales targets and minimum benchmarks.
  • Sales and Customer Service: Solve escalated customer concerns to maintain a high level of customer satisfaction and create end-to-end travel bookings tailored to each customer's needs.
  • Business Development: Manage your own portfolio of new and existing clients, leading by example with outstanding service backed by strong product knowledge.
  • Operations Management: Oversee booking management and achieve and exceed your own set sales targets.
About You
  • Certification and Qualifications: A Certificate in Travel Tourism or relevant qualification is required.
  • Industry Experience: Demonstrated experience in travel consulting in both a consultant and leadership capacity.
  • Leadership Skills: A strong desire to motivate, inspire and lead a team.
  • Sales Performance: A proven track record of sales achievement in the travel industry.
  • Technical Knowledge: In-depth knowledge of travel IT systems.
  • Interpersonal Skills: Strong interpersonal skills with a reputation for making things happen.
About Us

We are proud to be one of South Australia's most iconic brands, trusted by members for over 120 years. Our goal is to make life better for South Australians through a range of services including travel, energy, solar and battery, electric vehicle charging, and more.

Benefits
  • Famil Travel Opportunities: See the world and explore new destinations.
  • RAA Premium Road Service: Enjoy free premium road service and discounts on all RAA products.
  • Flexible Work Arrangements: Balance work and life with flexible working hours.
  • Ongoing Training and Development: Stay up-to-date with the latest industry trends and technologies.
  • 12 Weeks Paid Parental Leave: Take time to care for your family with paid parental leave.
  • Wellbeing Facilities: Access corporate health insurance and wellbeing facilities.


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