Volunteer Services Manager

1 month ago

Mile End, Australia ACH Group Full time

**About ACH Group**: For over 70 years, ACH Group a leading not-for-profit in aged care, has enriched the lives of older South Australians. With over 1,900 dedicated individuals working together, we’re able to create good lives for our customers. With purpose lead roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams, our workforce deliver impact for our residents and customers.
ACH Group are deeply passionate about making a positive impact, and we wholeheartedly celebrate the uniqueness of our community. Our remarkable achievements are a direct result of the dedication and support from our incredible team of volunteers who share our unwavering commitment to making a difference.
We are currently seeking a highly motivated and strategic-minded Volunteer Services Manager to join our team and play a pivotal role in the growth, transformation, and development of our volunteer programs.
**What you’ll do**:

- Evolving the strategic vision for volunteer engagement, with a focus on business partnering, program development, and expanding our volunteer base.
- Collaborate with internal stakeholders to identify volunteer needs, align them with organisational goals, and design volunteer programs to meet those needs.
- Recruit, train, and onboard volunteers, ensuring they are well-equipped to fulfill their roles effectively and have a positive experience.
- Establish and maintain relationships with external organisations, community groups, and educational institutions to attract new volunteers and build partnerships.
- Create and execute innovative strategies to engage, motivate, and retain volunteers, fostering a sense of belonging and commitment.
- Provide ongoing support and guidance to volunteers, serving as their primary point of contact for questions, concerns, and feedback.
- Regularly evaluate volunteer programs, collecting data and feedback to measure their effectiveness and identify areas for improvement.
- Collaborate with the marketing and communications team to promote volunteer opportunities through various channels, including social media, newsletters, and community events.
- Stay updated on best practices and trends in volunteer management, seeking opportunities for professional development and implementing new ideas.
- Demonstrate passion for the organisation's mission and values, with a genuine interest in volunteerism and community engagement.

**You will need**:

- Formal qualifications in human services, management, or equivalent.
- Proven experience in the development, management, and implementation of volunteering programs within human service organisations.
- Highly developed verbal and written communication skills, including proficiency in Microsoft Word, Excel, and PowerPoint.
- Proven ability to work well in a team.
- Impeccable attention to detail and a high focus on accuracy.
- A satisfactory Police Check for working with vulnerable groups less than 12 months at commencement.

**If you want to join our amazing team, we can offer you**:

- Career development with inhouse upskilling and external learning opportunities
- Friendly and inclusive culture, supporting diversity and employee wellbeing
- Free on-site flu vaccination program
- Financial advice for HESTA members, our preferred superannuation supplier
- Wellbeing program including free employee assistance program
- Recognition program acknowledging significant contributions
- Salary packaging to maximise your take home pay
- Discounted Corporate Membership - Health Insurance - BUPA

ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum to reduce your tax. We also offer a range of perks through our Employee Benefits Program (e.g., discounted private health).
Applications close at 5pm, 3rd of November 2024.
ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability, or any other basis.

  • Service Manager

    1 month ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    About the RoleWe are seeking a highly skilled and experienced Service Manager to lead our operational teams and ensure that our services reflect the needs of our customers and deliver high-quality outcomes.Key ResponsibilitiesLead operational teams to achieve service delivery goals and objectivesDevelop and implement strategies to improve service delivery...

  • Service Manager

    6 months ago

    Eight Mile Plains, Australia Cocoon Group Services Full time

    **Service Manager (Permanent Full-time)** Queensland **Position Purpose** The purpose of this role is to lead operational teams, ensuring services reflect customer needs and deliver agreed quality outcomes for customers and the organisation. Service Managers handle and resolve client queries, develop strategies for the improvement of service delivery to...

  • Service Delivery Manager

    4 weeks ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    Job Title: Service Delivery ManagerAbout the Role:We are seeking an experienced Service Delivery Manager to lead our operational teams and ensure services reflect customer needs and deliver agreed quality outcomes. As a Service Delivery Manager, you will be responsible for handling client queries, developing strategies for service delivery improvement,...

  • Service Manager

    6 months ago

    Eight Mile Plains, Australia Cocoon Group Services Full time

    Service Manager (Permanent Full-time) Queensland Position Purpose The purpose of this role is to lead operational teams, ensuring services reflect customer needs and deliver agreed quality outcomes for customers and the organisation. Service Managers handle and resolve client queries, develop strategies for the improvement of service delivery to our...

  • Service Manager

    6 months ago

    Eight Mile Plains, Australia Cocoon Group Services Full time

    Eight Mile Plains, QLD 4113Service Manager (Permanent Full-time) Queensland Position Purpose The purpose of this role is to lead operational teams, ensuring services reflect customer needs and deliver agreed quality outcomes for customers and the organisation. Service Managers handle and resolve client queries, develop strategies for the improvement of...

  • Service Management Lead

    6 months ago

    Mile End, Australia RAA Full time

    **Exciting opportunity to join SA’s iconic RAA****: - **Full-time permanent position based in Mile End**: - **Join a tight-knit team with a fun, inclusive and supportive culture** This exciting opportunity will see you support the delivery of IT Service Management practices through the effective delivery of ITIL processes such as Change Management,...

  • Service Operations Manager

    4 weeks ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    Main ResponsibilitiesThe Service Manager plays a pivotal role in ensuring the smooth operation of our services, reflecting customer needs and delivering quality outcomes for customers and the organisation. This involves handling and resolving client queries, developing strategies for service delivery improvement, and leading and educating client services...

  • Service Delivery Director

    5 days ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    About the RoleWe are seeking a highly skilled Service Delivery Director to join our team at Cocoon Group Services. As a key member of our management team, you will be responsible for leading operational teams and ensuring services reflect customer needs.The ideal candidate will have experience in service management, with a minimum of 3 years' experience in...

  • Community - Care Manager

    2 weeks ago

    Mile End, Australia ACH Group Full time

    We have an exciting opportunity for full-time Care Managers (Northern and Southern Adelaide) to join our team and contribute to improving the quality of life for our customers. **What you'll do**: - Collaborating with a dynamic multidisciplinary team to provide comprehensive support to older individuals in the community. - Empowering customers through...

  • Sa and Nt Sales Account Specialist

    6 months ago

    Mile End, Australia Nestle Operational Services Worldwide SA Full time

    Nestlé Health Science was created in 2011 by Nestlé, the leading food and beverage company. We are a unique health science company focused on advancing the role nutrition plays in changing the course of health for consumers, patients and healthcare professionals. Focused on delivering quality-of-life benefits through nutritional solutions, we harness...

  • Student Placement

    5 months ago

    Eight Mile Plains, Australia Multicap Full time

    Join us in supporting our sole purpose in providing the quality of life of people with disabilities and their families. What we can offer you: Great work-life-balanceJoin a collaborative and supportive team who will provide mentoring and supervisionRelevant and sufficient training About your role: Are you looking to volunteer or complete student placement...

  • Student Placement

    4 months ago

    Eight Mile Plains, Australia Multicap Full time

    Join us in supporting our sole purpose in providing the quality of life of people with disabilities and their families. What we can offer you: Great work-life-balanceJoin a collaborative and supportive team who will provide mentoring and supervisionRelevant and sufficient trainingUnpaid placement full-time or part-time to suit your schedule About your...

  • Service Operations Director

    4 weeks ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    **Service Manager Role Overview**We are seeking an experienced Service Manager to lead our operational teams and ensure the delivery of high-quality services to our customers. As a key member of our team, you will be responsible for developing and implementing strategies to improve service delivery and ensuring the health and well-being of our staff and...

  • Patient Services

    3 months ago

    Mile End, Australia Clinpath Laboratories Full time

    Permanent Full time - Friendly, supportive and professional team - Modern office work space, Mile End **About Clinpath Pathology** Clinpath Pathology is a quality pathology service provider, focusing on professional excellence, reliability, excellent customer service and business integrity. Based at Mile End in a new state of the art laboratory Clinpath...

  • Student Placement

    4 months ago

    Eight Mile Plains, Australia Multicap Full time

    Join us in enacting our sole purpose in providing the quality of life of people with disabilities and their families. What we can offer you Support your desire for work-life-balanceJoin a collaborative and supportive team who will provide mentoring and supervisionUnpaid placement part-time to suit your scheduleAn excellent timeOpportunity for you to sharpen...

  • Customer Service Officer

    5 months ago

    Mile End, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • IT Field Services Coordinator

    2 months ago

    Mile End, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Parts Storeperson

    6 months ago

    Mile End, Australia Commercial Motor Vehicles Pty Ltd. Full time

    About the company Mercedes-Benz is a premium passenger car dealership, a subsidiary to the CMV Group of companies. As an equal opportunity employer, Mercedes-Benz seeks the best, most talented people available. We pride ourselves on our commitment to customer service and an outstanding ownership experience. Ever thought about a career in Parts and having...

  • Operational Service Leader

    2 weeks ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    About the RoleWe are seeking an experienced Operational Service Leader to join our team at Cocoon Group Services.The successful candidate will be responsible for leading operational teams, ensuring services reflect customer needs and deliver agreed quality outcomes. This includes handling client queries, developing strategies for service delivery...

  • Customer Service Representative

    1 month ago

    Mile End, Australia AMA GROUP AUSTRALIA Full time

    At AMA GROUP AUSTRALIA, we're committed to delivering exceptional customer experiences. As a Customer Service Officer, you'll play a vital role in ensuring our customers receive the highest level of service.Key Responsibilities:Provide a customer-friendly environment, greeting customers on arrival and keeping them informed about the repair process.Ensure...