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Customer Success Manager

2 months ago

North Sydney, Australia Experian Full time

This is an exciting and fast-paced client facing opportunity within our growing Targeting business. Experian places clients and consumers at the heart of everything we do. We help them to make the most of their data and realise their ambitions by enabling quicker, smarter decisions using our technology, data, analytics and expertise.

Our Customer Success team play an integral part in maintaining and growing our clients across ANZ. They advise and guide a wide variety of clients who are using Experian products, from the point of sale onward. They ensure our clients adopt our data and solutions widely within their business and are continually driving additional value. Our CSM’s build genuine and authentic relationships with our clients by working strategically in partnership to discover their business needs and challenges. They facilitate training and workshops to ensure clients understand how data can solve those challenges and have regular correspondence with the business stakeholders to ensure that value is being driven.

**What you’ll need to bring to the party**
- Authenticity, to **build genuine and productive relationships with our clients** by working strategically in partnership to discover their business needs and challenges
- **Confidence and strong interpersonal skills** to ensure clients understand how Experian technology, data and expertise can solve their challenges and to help them achieve value and drive user adoption
- You’ll demonstrate 5 key attributes: Executive presence, intellect, drive, a client centric mentality and a strong cultural fit to Experian

**What you’ll be doing**
- Maintain a high level of customer satisfaction and retention.
- Lead and support **Customer Success Events & Round Tables **in collaboration with Sales, Product and Consulting teams
- Become a **Trusted Advisor **for our clientsand the **Voice of our Customer** across the different teams within Experian.
- Increase and track **adoption** of Experian targeting solution including the expansion of use cases through expanded networking within your accounts.
- Design, setup and run an operating rhythm with Targeting clients to drive usage and adoption. Enable and track sales teams supporting other data management clients.
- Develop a trusted advisor relationship with key stakeholders and exec sponsors
- Organise client workshops & webinars where required

**More about you**
- This role would suit someone with a min **2-3 years of Consulting or Customer Success experience **(or mixture of both)and University qualified
- Proficiency in using a CRM platform (such as Salesforce) and Microsoft Office (PowerPoint and Excel)
- Strong experience solving enterprise technology and data challenges
- Growth mindset, curious and eager to learn in a fast-paced environment
- Proven record of over-achievement and exceeding expectations
- Excellent organisation, project management and time management skills
- Experience working in an agency, client or mar tech organisation on marketing campaigns and strategy
- Growth mindset, curious and eager to learn in a fast-paced environment
- Proven record of over-achievement and exceeding expectations
- Subject Matter Expertise ‘Nice to have’: Marketing Technology, Digital media buying landscape, Segmentation

**Why Experian**
- We’re a high-performance and driven team but we don’t forget to celebrate success
- **We offer strong career and international opportunities for high performers**:

- Data Quality and Targeting is one of the most successful teams in Experian globally
- We invest heavily in our products and our people
- **We offer mentoring, training and support** from experienced managers, and dedicated learning & development time

**Job Type**: Permanent

**Salary**: $90,000.00 - $100,000.00 per year

**Benefits**:

- Paid volunteer leave
- Parental leave
- Referral program
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission

Ability to commute/relocate:

- North Sydney, NSW 2060: Reliably commute or planning to relocate before starting work (preferred)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in North Sydney, NSW 2060

Application Deadline: 31/08/2023

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