Customer Success Manager

1 week ago

North Sydney, Australia KINSHIP digital Pty Ltd Full time

100 Walker St,
North Sydney, NSW 2060

**Customer Success Manager**

**Who we are -**
KINSHIP is a digital agency that enables organisations to better understand and connect with citizens online. Partnering with leading technology providers, we deliver data-driven strategies to empower companies on their digital transformation journey. We believe that data is the core catalyst of digital customer ROI and fuels the journey to a better citizen experience.

KINSHIP works with clients from a broad range of industries, including Local Councils, State
Government departments, Federal Government, Information Technology, Hospitality,
Utilities, Not-For-Profit, Education and Health.

At KINSHIP digital, we maintain an inclusive culture, we value our team and encourage their ideas, ensuring they are supported along every step to provide clients with the best service and advice possible. We celebrate team success and invest in our people to create opportunities and growth within our team.

Our company values _- do these feel like you?_
- **Trustworthiness** - We are first and foremost trustworthy. Trust equates to credibility
- **Reliable** - When we say we are going to do something, we do it and excel in it
- **Passionate & Proud** - We are leaders, strong-willed and team oriented
- Our clients are our partners - We truly care about the success of our clients and are focussed on delivering long-term value
- **We celebrate success** - We share our wins as a team and give everyone the opportunity to shine

**Job Summary -**
KINSHIP digital is looking for a highly confident and professional individual to join our ever
- expanding Customer Success team and drive the customer strategy for two of our largest
Government clients. You are pragmatic and results-focused, and act calmly and mindfully under pressure. You will be comfortable working both autonomously and as part of a team, facilitating others to ensure we are delivering to our valued client.

**_Day-to-day activities include but are not limited to: _**:

- _ **Establish and nurture customer relationships built on trust, develop client champions, and identify key stakeholders**
- Drive and manage client relationshipsdevelop mutual success plans for customers that outline their metrics for success and provide clients with recommendations

100 Walker St,
North Sydney, NSW 2060
- Collect requirements and requests from clients for on-going projects, manage client expectations externally while monitoring task completion internally to ensure quality standards and client satisfaction are met
- Closely monitor adoption rates of assigned clients; provide keen insight into exactly how customers are using **ISV **and KINSHIP services, the pros and cons, and identification of areas for improvement
- Be able to communicate the value associated with their investment in KINSHIP digital services

**_What you bring to the team?_**:

- _ **Relevant work experience in Customer Success or Client Services preferably in**

SaaS
- A do-anything attitude for delighting the customer. We are customer-centric, meaning we drop everything to solve problems and make our customers happy.
- Exceptional written and verbal communication skills
- Strong organisational skills in a fast-paced environment
- Self-starting problem solver, who isn’t afraid to learn on the go and enjoys fast-paced working environment.
- Demonstrated experience and a passion for customer experience
- You have comfort with preparing and delivering formal executive business reviews

(EBR) to senior-level executives, with a focus on project-specific achievements and customer health
- _CXM sales or success experience_ _highly desirable_

**Salary**: $85,000.00 - $100,000.00 per year

**Benefits**:

- Professional development assistance
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- NORTH SYDNEY, NSW 2060: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in NORTH SYDNEY, NSW 2060

  • Customer Success Manager

    3 weeks ago

    North Sydney, Australia opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **Job scope/summary**: The **OpenText Customer Success Management** team is responsible for...

  • Customer Success Manager

    5 days ago

    North Sydney, Australia Teradata Full time

    The Customer Success Manager is a strategic customer facing position focused on increased adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills and empathy to meet...

  • Customer Success Manager

    2 weeks ago

    North Sydney, Australia Teradata Full time

    Position Overview - Customer Success Manager Teradata is looking for an awesome new team member to join our Australia & New Zealand Customer Success organisation. If you have experience in Data & Analytics, either in a technical role as a user or have a strong Customer Success background working for a technology company, we would really like to talk with...

  • Customer Success Manager

    1 week ago

    North Sydney, Australia Employment Hero Full time

    Eftsure's "Know Your Payee" solutions provide best practice internal controls for the digital age, reduce business-to-business payment fraud and errors, meet compliance standards and facilitate supplier onboarding. Due to our unique software-as-a-service products, we have secured an enviable list of clients across a wide range of industries in a very short...

  • Customer Success Manager

    2 weeks ago

    North Sydney, Australia VOCUS Full time

    Join an ambitious Telco at an exciting phase of growth - We pride ourselves on have a great company culture - Do it. Own it. Love it. Vocus is crazy about customers. We’re also crazy about our people. We empower them to **Do it. Own it. Love it **and that’s why they choose to work for us. Here, it’s never just a job - We care about the impact we have,...

  • Managing Partner

    6 days ago

    North Sydney, Australia Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Graduate Customer Success Manager

    2 weeks ago

    North Sydney, Australia Escavox Full time

    **_Graduate Customer Success Manager_** **The Company** Escavox is a high-growth Tech start up focused on helping food supply chains to deliver fresher, longer-lasting fresh food to consumers. We do this through a combination of hardware, software and analytics to provide timely and insightful data to farmers and retailers. We’re growing, and so Escavox...

  • Junior Customer Success Manager

    2 weeks ago

    North Sydney, Australia Escavox Full time

    Escavox is a high-growth Tech start up focused on helping food supply chains to deliver fresher, longer-lasting fresh food to consumers. We do this through a combination of hardware, software and analytics to provide timely and insightful data to farmers and retailers. Our customers drive our business, and we can promise you broad and interesting work...

  • Customer Success Manager, Apac

    3 weeks ago

    North Sydney, Australia Pexip Full time

    Pexip is looking for a new Rockstar working in our ANZ team supporting Pexip success across the APAC region. The role is for a Customer Success Manager that will be based in Sydney and will report to our Regional Leader for ANZ. We offer work flexibility, but you will be expected to work from the North Sydney office as required. At Pexip, one of our...

  • Customer Success Manager

    3 weeks ago

    North Sydney, Australia Total Synergy Full time

    **ABOUT US** Total Synergy creates project management software for people who design and make our built environment for the AEC (architects, engineers, construction designers). Our mission is to give our users #moretimefordesign through our product. We have been making software for our customers since 1999 — which is now a pure cloud SaaS product built on...

  • Customer Success Manager

    2 weeks ago

    North Sydney, Australia Experian Full time

    Company Description **Discover the Unexpected** Experian is the world’s leading global information services company. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society....

  • Customer Success Manager, Autodesk Forma

    1 week ago

    North Sydney, Australia Autodesk Full time

    Job Requisition ID # - 23WD73383 - Customer Success Manager, Autodesk Forma - Are you excited about helping transform the AEC industry with Next-Generation Building Design in the Cloud? Autodesk Forma, a cloud-based software for early-stage planning and design of building projects, helps planning and design teams deliver projects digitally from day one....

  • Customer Success Manager, Anz

    2 weeks ago

    North Ryde, Australia Autodesk Full time

    Job Requisition ID # - 22WD63956 Position Overview The Autodesk Customer Success Manager (CSM) helps Autodesk’s customers with Enterprise Business Agreements drive long-term success by executing an array of services to accelerate customer business goals and drive adoption. Acting as the single point of contact for Autodesk teams and key customer sponsors...

  • Customer Success Manager, Anz

    6 days ago

    North Ryde, Australia Autodesk Full time

    Job Requisition ID # - 23WD67093 Position Overview The Autodesk Customer Success Manager (CSM) helps Autodesk’s customers with Enterprise Business Agreements drive long-term success by executing an array of services to accelerate customer business goals and drive adoption. Acting as the single point of contact for Autodesk teams and key customer sponsors...

  • Lead Customer Success Manager

    1 week ago

    North Sydney, Australia opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity**: The Lead, Customer Success Manager (CSM) at OpenText is responsible for...

  • Customer Success Manager

    4 weeks ago

    North Sydney, Australia FiveStones Limited Full time

    **About FiveStones** **About FiveStones**: FiveStones, a Numiracle Group company, is a Google Marketing Platform ad technology provider which also provides a number of services across digital maturity consulting, outsourced operations, and training & enablement. Used to support direct marketers and agencies, these combined services enable the full power of...

  • Manager, Customer Success

    2 weeks ago

    Sydney, Australia Basware Full time

    Manager, Customer Success Join our team at Basware and lead the charge in driving customer success! As the **Manager, Customer Success**, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience,...

  • Customer Success Manager

    1 week ago

    Sydney, Australia Informatica Full time

    **Customer Success Manager** The **Customer Success Manager** is responsible for managing a portfolio of Informatica customers from purchase to renewal and growth throughout their lifecycle. Through the CSM partnership, Informatica's customers derive maximum value from their investment, including accelerated timelines and realization of business goals. The...

  • Customer Success Manager

    1 day ago

    Sydney, New South Wales, Australia Zycus Inc. Full time

    We are seeking an experienced Customer Success Manager to enhance our customer success initiatives. The ideal candidate should have a strong background in Source-to-Pay (S2P) and procurement domain, with a proven track record of driving customer satisfaction (CSAT), NPS, retention, and revenue growth.Job Overview:The Customer Success Manager will be...

  • Customer Success Manager

    1 week ago

    Sydney, Australia Trintech Technologies Ltd Australia Full time

    Trintech is currently seeking a growth focused, results-driven, and highly motivated individual to join our growing Customer Success team. As a Customer Success Manager (CSM), you will have a key role in driving product adoption, building trusted advisor relationships within assigned customer accounts and increasing customer satisfaction and retention. In...