Customer Success Manager

3 weeks ago


North Sydney, Australia Teradata Full time

The Customer Success Manager is a strategic customer facing position focused on increased adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills and empathy to meet their customers’ business challenges through the use of data and analytics at scale.

Customer Success Managers work with many of our customers, who rank among the best and largest in their industry, including leading financial institutions, manufacturers, telcos, retailers, airlines and major government entities.

Our Customer Success Manager will operate as a trusted advisor focused on ensuring the customer gets access to the best knowledge to support our solutions, architectures, technical detail and delivery know how, that will ensure their success. The Customer Success Manager establishes and enhances customer relationships that promote retention and loyalty as well as provides technical expertise and facilitating engagement with Teradata experts to assist customers in getting the most value out of their investment in Teradata.

**Responsibilities**:
You will work with the Lead Customer Success Manager to develop relevant and actionable success plans, and partner internally to ensure successful delivery of related services and support functions. In collaboration with the Lead CSM you will develop strategies to:
Manage and curate existing customer relationships leveraging strong executive relationships to drive business growth, customer value, satisfaction, and retention within the assigned accounts.

Develop and establish new relationships with both business and IT decision makers (up to C-suite), to drive growth and adoption of current investment, while identifying upselling and expansion opportunities.

Educate Customers on how to use Teradata solutions to solve their most demanding business issues.

Serve as trusted advisor to clients and function as a facilitator for customer access to Teradata SMEs and functions.

Increase use of Teradata software through positioning of new features, use cases and adding new capabilities.

Partner with other account team members on overall account planning and strategy.

Partner with the account team and renewal managers to ensure renewals are completed on time as well as looks for opportunities for upselling.

Be responsible for executing on the Net Promoter Score Survey to the customer, ensuring we have both adequate feedback and follow up on detractors to better understand how to serve our customer better.

Take ownership across activities and issues that drive successful outcomes for customers, to ensure the customer is happy and sees value in continuing to renew.

Required Skills / Qualifications

Possess a keen interest in and understanding of developments in data and analytic technologies.

5+ years of experience on customer-facing roles (e.g., pre-sales, consulting, software sales background etc.)

Experience in promoting analytic solutions for large enterprises in either a pre-sales or customer success role

Have experience or good understanding/exposure with Cloud technologies such as AWS, Azure and Google Cloud.

A clear, confident and persuasive communicator who can craft, summarize and deliver messaging for various groups of users, influencers and stakeholders.

Demonstrate ability to understand customer’s needs and provide thought leadership to influence and build trust at different levels.

Possess the ability to multi-task and manage competing priorities across multiple customers.

Strong analytical and problem-solving skills and an ability to manage complexity in a frequently changing environment.

Demonstrate excellent organizational and people skills.

BA, BS, MBA, or MS in business, technical or professional discipline or equivalent work experience.



  • North Sydney, Australia Open Text Corporation Full time

    **Customer Success Manager**: - Req id: 37922- North Sydney, NSW, AU**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **Job...


  • North Sydney, Australia opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **Job scope/summary**: The **OpenText Customer Success Management** team is responsible for...


  • North Sydney, Australia Qlik Full time

    What makes us Qlik - Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. A Gartner Magic Quadrant Leader for 13 years in a row! Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone - at any skill...


  • North Sydney, Australia Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...


  • North Sydney, Australia KINSHIP digital Pty Ltd Full time

    100 Walker St, North Sydney, NSW 2060 **Customer Success Manager** **Who we are -** KINSHIP is a digital agency that enables organisations to better understand and connect with citizens online. Partnering with leading technology providers, we deliver data-driven strategies to empower companies on their digital transformation journey. We believe that data...


  • North Sydney, Australia Workday Full time

    Do what you love. Love what you do. At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities...


  • North Sydney, Australia Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...


  • North Sydney, Australia Employment Hero Full time

    Eftsure's "Know Your Payee" solutions provide best practice internal controls for the digital age, reduce business-to-business payment fraud and errors, meet compliance standards and facilitate supplier onboarding. Due to our unique software-as-a-service products, we have secured an enviable list of clients across a wide range of industries in a very short...


  • North Sydney, Australia Onset Full time

    Flexible working arrangements - Competitive salary - Cutting edge technology Industries spanning banking, healthcare, tele-medicine, government, and financial services have encountered challenges, yet they've embraced cutting-edge AI technology with a human-first approach to enhance their business processes. This technology has gained recognition and...


  • North Sydney, Australia Tenable Full time

    **Who is Tenable?** Tenable® is the Exposure Management company. 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 60 percent of the Fortune 500, 40 percent of the Global 2000, and large government agencies. Come be part of our journey! **What makes Tenable such a great place to...

  • Managing Partner

    4 weeks ago


    North Sydney, Australia Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...


  • North Sydney, Australia Total Synergy Full time

    **ABOUT US** Total Synergy creates project management software for people who design and make our built environment for the AEC (architects, engineers, construction designers). Our mission is to give our users #moretimefordesign through our product. We have been making software for our customers since 1999 — which is now a pure cloud SaaS product built on...


  • North Ryde, Australia FUJIFILM Business Innovation Full time

    Customer Success Manager Brisbane, Queensland, Australia Trending Job Description OUR STORY FUJIFILM have a proud history of providing innovative products and services that contribute to the advancement of culture, science, technology and industry, as well as improved health and environmental protection in society. We are dedicated to achieving a...


  • North Ryde, Australia Oracle Full time

    As an advocate for their customers, the CSM has an in depth understanding of their clients and what they wish to achieve through their engagement with the CEGBU. They use this knowledge to design, build and execute plans to improve adoption, engagement and growth. Whilst not being the technical expert they understand the products, know their value...


  • North Sydney, Australia Workday Full time

    Do what you love. Love what you do. At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities...


  • North Sydney, Australia Autodesk Full time

    Job Requisition ID # - 23WD73383 - Customer Success Manager, Autodesk Forma - Are you excited about helping transform the AEC industry with Next-Generation Building Design in the Cloud? Autodesk Forma, a cloud-based software for early-stage planning and design of building projects, helps planning and design teams deliver projects digitally from day one....


  • Sydney, Australia Basware Full time

    Manager, Customer Success Join our team at Basware and lead the charge in driving customer success! As the **Manager, Customer Success**, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience,...


  • North Ryde, Australia Autodesk Full time

    Job Requisition ID # - 22WD63956 Position Overview The Autodesk Customer Success Manager (CSM) helps Autodesk’s customers with Enterprise Business Agreements drive long-term success by executing an array of services to accelerate customer business goals and drive adoption. Acting as the single point of contact for Autodesk teams and key customer sponsors...


  • North Ryde, Australia Autodesk Full time

    Job Requisition ID # - 22WD63549 Position Overview The Autodesk Customer Success Manager (CSM) helps Autodesk’s customers with Enterprise Business Agreements drive long-term success by executing an array of services to accelerate customer business goals and drive adoption. Acting as the single point of contact for Autodesk teams and key customer sponsors...


  • North Ryde, Australia Autodesk Full time

    Job Requisition ID # - 23WD67093 Position Overview The Autodesk Customer Success Manager (CSM) helps Autodesk’s customers with Enterprise Business Agreements drive long-term success by executing an array of services to accelerate customer business goals and drive adoption. Acting as the single point of contact for Autodesk teams and key customer sponsors...