Early Intervention Specialist

4 months ago

Melbourne, Australia GB - Global Full time

**Introduction**

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

**Overview**
- Grow with GB Industry leader in offering career development opportunities
- Flexible and hybrid working arrangements including Work from Home & Office
- Something for everyone - range of staff benefits, discounts & wellbeing programs

**About the Role**

As an Early Intervention Specialist (EIS) you will focus on the Recovery and Return To Work (RTW) aspect of high-risk workers compensation claims while liability is pending. The EIS will provide holistic support, coaching and guidance to stakeholders with the aim of facilitating an early, safe and sustainable return to work for injured workers. Through Early Intervention and stakeholder collaboration, you will play a critical role in setting claims up with a person-centered strategy to overcome barriers to achieve exceptional outcomes and support ongoing claims team management.

In this customer-facing position, you will be at the forefront of delivering excellent customer service via phone to a diverse range of stakeholders. Occasionally, you may also be required to travel to employer work sites and participate in site claim reviews.

**How you'll make an impact**
**You will be successful in your role and add value to Gallagher Bassett through**:

- Identifying high-risk claims that will benefit from early intervention and engagement
- Communicating strategically with all stakeholders. This includes upfront expectation setting and education regarding return to work
- Identifying and referring claims to appropriate supports such as Mobile Case Management, Mental health consultants and Occupational Rehabilitation.
- Utilising Worker’s Compensation knowledge and skills in injury management in conjunction with exceptional stakeholder management skills to achieve optimal service and return to work outcomes
- Providing detailed handover to claims team to ensure seamless continuation of claim strategy.
- Supporting claims teams through the GB Early Intervention (EI) program by utilising your coaching, mentoring and training expertise.

**About you**
**What will you need to be successful in this position?**
- Claims/case management experience within Workers Compensation industry
- Knowledge of and experience in managing complex claims, and the ability to understand or read complex claims indicators
- An understanding of types of injuries, and how they impact Return to Work outcomes
- Excellent communication, coaching and mentoring skills

**If you live our values and demonstrate the people capabilities, we can offer you the following**:

- Attractive remuneration packaging & flexible work arrangements
- Paid Parental Leave
- Excellent Working Environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
- Exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development;
- Service and performance recognition awards; and employee assistance program for yourself and immediate family members

**To apply**

If this sounds like the job for you, then we want to hear from you today

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

**Compensation and benefits**
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the **minimum core benefits** you’ll get, depending on your job level these benefits may improve:

- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
- Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave

**Other benefits include**:

- Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milesto

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