Customer Service

5 months ago

Melbourne, Australia Finite Full time

Location:
- Melbourne- Job Type:
- Permanent- Specialisation:
- Other- Salary:
- Up to AU$61000 per annum- Reference:
- PR/025519_1711430318- Contact:
- Petra Mills- Are you ready to trade in your toolbox for a seat in a bustling office? We're offering an incredible opportunity for mechanics to transition into the world of Motor Warranty Claims Management. As a front-line claims assessor, you'll be at the forefront of helping customers navigate unexpected vehicle issues. Don't worry if you've never worked in claims before - we'll provide all the training and support you need to succeed.

**Key Responsibilities**:

- ** Put Your Mechanical Expertise to Good Use**: Assess vehicle faults and determine the best solutions.
- ** Assist Customers with Ease**: Help customers arrange roadside assistance, ensuring they get back on the road swiftly.
- ** Show Off Your Stellar Customer Service**: Provide exceptional service over the phone or in person.
- ** Embrace the Fast-Paced Environment**: Handle a variety of calls with ease.
- ** Utilise Your Problem-Solving Prowess**: Resolve complaints and disputes following company guidelines.
- ** Collaborate and Escalate**: Work with our experienced team members and escalate claims when necessary.
- ** Keep Detailed Records**: Ensure nothing slips through the cracks.
- ** Build Lasting Relationships**: Foster communication with stakeholders for smooth resolution.
- ** Passionate About Cars**: Got grease under your nails and a love for all things automotive? We want to hear from you
- ** Customer Service Experience**: Bring at least 1+ years of experience in a customer service-based role - your hands-on experience as a mechanic is a huge plus.
- ** Eager to Learn**: Your passion for cars is undeniable, and you're eager to expand your knowledge in the Motor Warranty Claims Management field.
- ** Excellent Communicator**: Proficient in both written and verbal interactions.
- ** Thrives Under Pressure**: Our fast-paced environment is right up your alley.
- ** Team Player with Independence**: Enjoy working with a team but also capable of tackling tasks independently.
- ** Ready to Dive In**: Roll up your sleeves, dive in headfirst, and bring your energy and motivation to the table.

**Why Join Us**:

- ** Seamless Transition**: Transition from the garage to the office without missing a beat - we'll support you every step of the way.
- ** Comprehensive Training**: Ensure you're fully equipped to excel in your new role.
- ** Opportunities for Growth**: Advance within our rapidly expanding company.
- ** Passionate Team**: Join a team that's as passionate about cars as you are, in a dynamic and collaborative work environment.
- ** Competitive Benefits**: Enjoy a competitive salary and benefits package, because your hard work deserves to be rewarded.

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