Head of Cx Delivery

7 months ago


Sydney, Australia Nucleus Global Solutions Full time

Head of CX Delivery - Cloud Communication Leader

This impressive CX technology and services market leader delivers elegant, customised CX software platforms to a range of enterprise customers across the region and with an ever-increasing customer and project portfolio this has heralded the requirement for Head of CX Delivery to lead and manage the delivery team.

The primary responsibility is to manage and drive the delivery team effectively as well as to ensure the projects and services are delivered according to business and clients’ needs across Australia and New Zealand. This role requires good people management skills with rich and solid IT background.
- Manage and lead a team of CX delivery engineers who develop and deliver contact centre solutions to clients.
- Collaborate with cross-functional teams to develop project plans, allocate resources, and manage project risks.
- Monitor and track project progress, identify and address issues and risks and ensure that project deliverables are completed on time and within budget.

Reporting in to the Australian GM, the Head of Delivery will guide an established, well-structured services team to deliver a range of platforms and improvement initiatives and customer-focused project implementations,

and you will have the ability to quickly become a cornerstone stakeholder with outstanding forward career opportunities.


  • Head of Cx Operations

    6 months ago


    Sydney, Australia Employment Hero Full time

    **Description**: **Our mission and where you fit in** At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching...


  • Sydney, New South Wales, Australia Nexon Asia Pacific Full time

    CX Delivery ConsultantAt Nexon Asia Pacific, we are seeking a highly skilled CX Delivery Consultant to join our team. As a key member of our Customer Experience (CX) team, you will play a crucial role in ensuring the successful implementation and delivery of CX and CCaaS (Contact Centre as a Service) solutions.The primary focus of this role is on designing,...


  • Sydney, Australia Nexon Asia Pacific Full time

    Tailored Work-Life Harmony Unlimited Growth Potential Wellbeing and Belonging A CX (Customer Experience) Delivery Consultant plays a crucial role in ensuring the successful implementation and delivery of CX and CCaaS (Contact Centre as a Service) solutions. The primary focus is on designing, configuring, and deploying systems and technologies that enhance...


  • Sydney, Australia Healius Full time

    National CX Insights Manager **National Customer Experience Insights Manager** - We are one of Australia's leading healthcare companies! - Fulltime permanent Position based at Sydney CBD! - Join a supportive and friendly team environment, with a great culture. **About us**: - Healius has two main businesses Pathology and Imaging, and three emerging...

  • Cx Specialist

    5 months ago


    Sydney, Australia DLL Full time

    **CX Specialist** An exciting new permanent opportunity has become available within the ANZ DLL team for a CX Specialist. This role aims to exceed the end-to-end needs of our partners and customers and offer an amazing customer experience when doing business with DLL. DLL is looking to accelerate its speed of change to enhance the customer experience via a...


  • Sydney, New South Wales, Australia Nexon Asia Pacific Full time

    Tailored Work-Life HarmonyUnlimited Growth PotentialWellbeing and BelongingUnlocking Customer Experience PotentialNexon Asia Pacific is seeking a seasoned CX Delivery Consultant to drive the successful implementation and delivery of customer experience and contact centre as a service solutions. As a key member of our team, you will collaborate with...

  • Head of Cx Sales, Apj

    6 months ago


    Sydney, Australia Zoom Full time

    **What you can expect** As our Head of CX Sales, APJ, you’ll play a crucial role in accelerating our growth. You will work closely with customers, partners and other Zoomies across the organization. You will be responsible for hiring, enabling, and managing a team of Zoom CX Sales Specialists. You will collaborate with other sales and channel leaders in...

  • Cx Design Lead

    1 week ago


    Sydney, Australia NSW Department of Customer Service Full time

    **CX Design Lead** - DCS Clerk Grade 11/12 starting from $139,798 - $161,663, plus employer’s contribution to superannuation and annual leave loading - 2x Ongoing Full-time - Hybrid role, majority time in the Sydney office **About NSW Telco Authority** We work with emergency services and telecommunications carriers to protect communications assets during...

  • Cx Designer

    2 days ago


    North Sydney, Australia Zurich Insurance Full time

    **A new adventure awaits** How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you? At Zurich we’re on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers...


  • Sydney, Australia Perceptor Full time

    Industry Leading Automotive Innovator - Greenfields Role - Competitive Salary Package including 2 fully maintained vehicles A leading global company at the forefront of cutting-edge vehicle design and sustainable mobility solutions is seeking a Head of Digital & CX to join their leadership team in Australia. This is a very exciting, newly created General...

  • CX Designer

    18 hours ago


    North Sydney, Australia Zurich Insurance Group Full time

    A new adventure awaits…  How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you? At Zurich we’re on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our...


  • Sydney, Australia Qantas Airways Limited Full time

    Great opportunity to drive continuous improvement in our Qantas Digital & Customer Experience business unit - Develop data and insights to make recommendations for significant commercial and customer value - Full-time permanent position based at our Head Office in Mascot We’ve always been pioneers, and we’re proud to see that spirit in our people today....


  • Sydney, New South Wales, Australia Technology People Australia Full time

    Drive Customer Experience TransformationWe're seeking a results-driven CX Project Lead to spearhead transformative digital projects that redefine customer interactions. Your mission will be to drive two major initiatives, focusing on next-gen booking systems and optimizing pricing displays to deliver seamless, self-serve solutions.What You'll Do:Manage...

  • Cx Client Manager

    6 months ago


    Sydney, Australia ProForce Full time

    Join an industry that has had 30% growth YoY for the last 3 years - Open to Marketing Agency, eCommerce, System Integrator or MarTech background - Hybrid Work Package **The Client**: Join a renowned Tech Company with a global footprint, specialising in managing Tier 1 eCommerce & Retail accounts. Lead clients in the digital transformation of their eCommerce...

  • Cx Programme Manager

    5 months ago


    Sydney, Australia HelloFresh Full time

    As a highly cross functional role, our CX Programme Manager for our HelloFresh market offering, you will sit between our customer care and product teams to proactively advocate for customer centricity and communication clarity across all steps of the HelloFresh customer journey, whilst you actively hold cross functional teams accountable when making our...

  • Customer Marketing

    5 months ago


    Sydney, Australia ReadyTech Group Full time

    **About the role**: The Customer Marketing & CX Lead will focus on developing and championing a deep understanding of our customers and their drivers - owning and optimising customer engagement, adoption and retention initiatives, and partnering with our product, implementation and customer success teams to drive a superior end-to-end customer experience for...

  • Project Manager

    2 weeks ago


    Sydney, Australia Technology People Australia Full time

    CX Project Manager Wanted!  Are you ready to work on transformative digital projects that redefine customer experiences? We're seeking a dynamic CX Project Manager to drive two major initiatives, focusing on next-gen booking systems and optimizing pricing displays. This is your chance to shape seamless, self-serve solutions and elevate the end-to-end...

  • Cx Programme Manager

    6 months ago


    Sydney, Australia HelloFresh Full time

    At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries...


  • Sydney, Australia Qantas Airways Limited Full time

    Opportunity to develop, drive and lead the customer experience strategy across Qantas Loyalty - Be part of a high performing team to improve customer experiences across the customer journey - Permanent position based at our Head Office in Mascot Qantas Loyalty is an integral part of the Qantas brand, with a vision to be the most valued and trusted Loyalty...


  • Sydney, New South Wales, Australia Technology People Australia Full time

    Transformative Digital Projects at Technology People AustraliaWe're seeking a skilled CX Project Lead to drive transformative digital projects that redefine customer experiences. Our next-gen booking systems and optimized pricing displays are shaping the future of seamless travel journeys.Your Key Responsibilities:Deliver on project timelines, ensuring...