Cx Programme Manager
5 months ago
As a highly cross functional role, our CX Programme Manager for our HelloFresh market offering, you will sit between our customer care and product teams to proactively advocate for customer centricity and communication clarity across all steps of the HelloFresh customer journey, whilst you actively hold cross functional teams accountable when making our customer experience, a greater one.
As a CX Programme Manager, you will elevate, lead and manage continuous improvement projects within Customer Care as you work closely with stakeholders to ensure impactful improvements to customer feedback, customer pain points and customer trends across our business.
**What you’ll do***:
- Represent the voice of the customer, working with senior stakeholders to improve our customer experience across a range of exciting, cross-functional projects
- Advocate for customer centricity and communications clarity across all steps of the HelloFresh customer journey
- Ensure each touch point across the customer's journey is engaging, efficient and accurate for our customers
- Drive customer experience improvements using data and analysis for continuous improvement and innovation
- Drive a business review focussing on customer experience and the customer journey
- Continually and proactively trigger actions and hold teams and individuals accountable
- Conduct research projects, fuelling the business with insights to enable improvements within Customer Care to company wide
- Drive our growth through better understanding of our product and customers, deep diving on customer behavior and trends
- Be a thought leader in the business for competitor, industry and consumer insights
- Inform our strategy and support customer-focused decision making
- Identifying knowledge gaps and proactively create innovative solutions within your work alongside cross functional teams
**What you’ll bring***:
- 2+ years previous experience working in a strategic role and/or product development and project management
- Proven experience in a previous customer care or customer facing role (direct contact centre experience is a big plus)
- Strong relationship building and stakeholder management skills
- An understanding of Customer Care metrics, KPI’s and pain points
- Well-versed and hands on experience with web-based customer behavior and user experience
- Outstanding analytical skills, a demonstrated ability to pull and interpret large amounts of customer data
- An obsession with customer experience (including compensation & error tracking)
- Proven ability to use data to make recommendations to our senior leadership team
- Superior verbal and written communication skills, including writing succinct and compelling business cases for continued innovation and improvement
- The ability to influence and drive alignment among a diverse set of stakeholders and cross-functional teams
- The ability to lead, manage and motivate a diverse team of customer resolution specialists
**What you'll get in return***:
- The chance to have a significant impact on one of the fastest-growing global technology companies in an exciting growth phase
- 70% discount off HelloFresh boxes
- Flat hierarchies, constant learning with room for personal growth
- Free access to Headspace
- HelloFresh Academies - monthly internal learning & development
- A diverse and vibrant international environment, with offices in 17 countries
**Start Date**: Immediate - can wait a notice period
**Duration**: Full time role. You must have the right to work full-time in Australia
**Location**: Chippendale Head Office - currently partly working from home
LI-hybrid
-
Cx Programme Manager
6 months ago
Sydney, Australia HelloFresh Full timeAt HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries...
-
Analyst & Survey Programmer - Cx & Voc Insights
7 months ago
Sydney, Australia Resources Group AU Full timeThis global CX & Insights Consultancy bridges the gap between technology and research. Their cutting-edge dashboards allow them to capture real-time customer experience data at every touchpoint and channel of a consumer's journey, in real-time. Allowing them to deliver actionable, in-the-moment, data-driven solutions that improve CX, ROI and growth for ASX...
-
Enterprise Account Executive
3 months ago
Sydney, Australia Probe CX Full time**Shape the Future of Customer Experience with Probe CX** At Probe CX, we don't just participate in the industry—we're leading it. As the largest BPO in the Southern Hemisphere, we're on a mission to redefine customer experience through digital innovation. With the BPO/CX sector set to grow by 10% year on year until 2035, there's never been a better time...
-
Cx Manager
6 months ago
Sydney, Australia Cashrewards Full timeHeyyyyy! We're Cashrewards, Australia’s most loved cashback platform. - Shoppers love us, but not just shoppers, our team think we’re pretty awesome too. So much so that they voted and now we’re a certified Great Place to Work. As they say, the proof is in the pudding so check out this role to see if you fancy a slice yourself. **About the Role** As...
-
Cx Specialist
5 months ago
Sydney, Australia DLL Full time**CX Specialist** An exciting new permanent opportunity has become available within the ANZ DLL team for a CX Specialist. This role aims to exceed the end-to-end needs of our partners and customers and offer an amazing customer experience when doing business with DLL. DLL is looking to accelerate its speed of change to enhance the customer experience via a...
-
Digital & Cx Manager
7 months ago
Sydney, Australia Perceptor Full timeIndustry Leading Automotive Innovator - Fast Paced, High Performing Culture - Competitive Salary Package including a fully maintained vehicle A leading global company at the forefront of cutting-edge vehicle design and sustainable mobility solutions is seeking a Digital & CX Manager to lead their digital Customer Experience initiatives and help shape the...
-
National Cx Insights Manager
5 months ago
Sydney, Australia Healius Full timeNational CX Insights Manager **National Customer Experience Insights Manager** - We are one of Australia's leading healthcare companies! - Fulltime permanent Position based at Sydney CBD! - Join a supportive and friendly team environment, with a great culture. **About us**: - Healius has two main businesses Pathology and Imaging, and three emerging...
-
Head of Cx Delivery
7 months ago
Sydney, Australia Nucleus Global Solutions Full timeHead of CX Delivery - Cloud Communication Leader This impressive CX technology and services market leader delivers elegant, customised CX software platforms to a range of enterprise customers across the region and with an ever-increasing customer and project portfolio this has heralded the requirement for Head of CX Delivery to lead and manage the delivery...
-
General Manager, Digital
5 months ago
Sydney, Australia Perceptor Full timeIndustry Leading Automotive Innovator - Greenfields Role - Competitive Salary Package including 2 fully maintained vehicles A leading global company at the forefront of cutting-edge vehicle design and sustainable mobility solutions is seeking a Head of Digital & CX to join their leadership team in Australia. This is a very exciting, newly created General...
-
Head of Cx Operations
6 months ago
Sydney, Australia Employment Hero Full time**Description**: **Our mission and where you fit in** At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching...
-
Principal Cx Designer
7 months ago
Sydney, Australia nbn™ Full timeJob Expectations A fantastic opportunity at nbn, as a Principle CX Designer, reporting to the Executive Manager CX Design. A bit about your role As a Principal CX Designer, you will identify opportunities for the CX Design capability to add value within critical domains (e.g. Residential, Fibre Deployment, New Developments). You will lead end-to-end...
-
CX Delivery Consultant
1 month ago
Sydney, New South Wales, Australia Nexon Asia Pacific Full timeCX Delivery ConsultantAt Nexon Asia Pacific, we are seeking a highly skilled CX Delivery Consultant to join our team. As a key member of our Customer Experience (CX) team, you will play a crucial role in ensuring the successful implementation and delivery of CX and CCaaS (Contact Centre as a Service) solutions.The primary focus of this role is on designing,...
-
Cx Client Manager
6 months ago
Sydney, Australia ProForce Full timeJoin an industry that has had 30% growth YoY for the last 3 years - Open to Marketing Agency, eCommerce, System Integrator or MarTech background - Hybrid Work Package **The Client**: Join a renowned Tech Company with a global footprint, specialising in managing Tier 1 eCommerce & Retail accounts. Lead clients in the digital transformation of their eCommerce...
-
Manager, Digital Cx Improvement
5 months ago
Sydney, Australia Qantas Airways Limited Full timeGreat opportunity to drive continuous improvement in our Qantas Digital & Customer Experience business unit - Develop data and insights to make recommendations for significant commercial and customer value - Full-time permanent position based at our Head Office in Mascot We’ve always been pioneers, and we’re proud to see that spirit in our people today....
-
Cx Design Lead
1 week ago
Sydney, Australia NSW Department of Customer Service Full time**CX Design Lead** - DCS Clerk Grade 11/12 starting from $139,798 - $161,663, plus employer’s contribution to superannuation and annual leave loading - 2x Ongoing Full-time - Hybrid role, majority time in the Sydney office **About NSW Telco Authority** We work with emergency services and telecommunications carriers to protect communications assets during...
-
Principal Cx Designer
5 months ago
Sydney, Australia nbn™ Full timeJob Expectations Build your career and Australia’s future. Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements. A fantastic opportunity at nbn, Australia’s largest...
-
Cx Designer
2 days ago
North Sydney, Australia Zurich Insurance Full time**A new adventure awaits** How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you? At Zurich we’re on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers...
-
CX Delivery Consultant
1 month ago
Sydney, Australia Nexon Asia Pacific Full timeTailored Work-Life Harmony Unlimited Growth Potential Wellbeing and Belonging A CX (Customer Experience) Delivery Consultant plays a crucial role in ensuring the successful implementation and delivery of CX and CCaaS (Contact Centre as a Service) solutions. The primary focus is on designing, configuring, and deploying systems and technologies that enhance...
-
CX Designer
1 day ago
North Sydney, Australia Zurich Insurance Group Full timeA new adventure awaits… How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you? At Zurich we’re on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our...
-
Strategic Programme Manager
3 weeks ago
Sydney, New South Wales, Australia Charterhouse Full timeAbout CharterhouseCharterhouse is a NSW government organisation seeking a Programme Manager to work in a collaborative team promoting wellbeing and flexibility.Job DetailsThis role involves managing multiple complex programmes, delivering effective and efficient scoping, scheduling, costing, stakeholder engagement, reporting, and evaluations.Key...