Field Services Manager

6 months ago

Melbourne, Australia 4Ddoors Full time

**4D Doors** is an Australian owned, family operated company and the exclusive distributor of Hormann products to the Australian market. We supply and produce high quality and technologically advanced door and access systems and partner with Australia’s finest garage door dealers.

**REDEFINE YOUR FUTURE AS WE REDEFINE GARAGE DOORS**

4D Doors is redefining the garage door industry and we are seeking a highly motivated team manager to lead a dedicated group of installers and service technicians.

You will be challenged with driving the coordination of installation and service of our market leading products. You will need to be solution focussed to navigate key issues for our broad customer base in the commercial, Industrial, and private sectors.

**KEY RESPONSIBILITIES INCLUDE**:

- Coordinating a Field Service administration team to deliver key business installation and service numbers.
- Spending time out in the field, onsite with Installers and Service Technicians, building relationships and learning the Business from the ground up.
- Strategising with the Field Service team to deliver on team goals and objectives.
- Working with the training team to ensure that all works are carried out to company and manufacturer standards.
- Ensure Field Service team members adhere to OH&S legislation and requirements.
- Ensure all Field Service team members are compliant with relevant licencing, background checks (For example construction cards, Working With Children Check) and ensure the team have all appropriate tools, equipment, and work wear.
- Ensure all Field Service works are completed first time, every time to meet customer expectation.
- Ensure all Field Service issues are resolved to customer satisfaction in a timely manner.
- Ensure all business assets including vehicles, tools and plant are maintained and serviced to safe conditions as required.

**BACK YOUR SKILLS WHAT WE NEED FROM YOU**:

- Excellent communication skills, with the ability to connect with team members and customer base at all levels.
- Proven ability to problem solve and be solution focussed.
- Demonstrated success in managing a service-based team with the ability to lead with a strong focus on mentoring, coaching, and developing your team.
- Desire to strive to thrive in a fast-paced environment.
- Lazer focussed on the job management through total engagement with your Field Service team.


**WHAT’S IN THIS FOR YOU?**
- Highly competitive remuneration package
- Personal Training for anyone (Training based from Thomastown site office)
- A supportive and committed team.
- On the job training and development
- Employee Assistance Program provided for all employees

Schedule:

- 8 hour shift

Work Location: In person

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