Service Scheduling Coordinator

5 months ago

Melbourne, Australia Tesla Full time

**What to Expect**
As a Service Scheduling Coordinator, you will be responsible for ensuring the optimal utilization of our Field Service Technicians. This role reports directly to the Operations & Maintenance Senior Manager in APAC and coordinate with internal teams including O&M, Scheduling, Supply Chain, Safety, Business Operations, Commercial Operations, and Installation Quality. You will manage external communications between the Field Service team and O&M subcontractors, Commercial/Government/Customers, Rental Equipment Vendors and Utilities.

**What You’ll Do**
- Work from real time report dashboards to prioritize service jobs
- Scheduling of Field Service Technician (FST) and ensure schedules are accurate and up to date
- Where service work is subcontracted, request Purchase Orders, ensure cases are updated, reports are received, Customers are notified, and work is completed properly and efficiently
- Work with the local team to plan for upcoming Commissioning cases
- Work with the team to ensure department service level objectives are met
- Coordinate Field Service Technician travel and trainings
- Work preparation making sure procedures are clear
- Manage Field Service Technician Vehicle needs (service, registration, fuel cards, etc.)
- Ensure Field Service Technicians have what they need - Tools, parts, safety gear, laptops/phones etc
- Coordinate Field Service Technician schedules by making appointments with installers and end customers
- Warranty assessment and customer correspondence
- Manage Electrical Contracting licenses (annual renewal, correspondence etc)

**What You’ll Bring**
- Bachelor’s degree in electrical or mechanical engineering preferred “not essential”
- Will have 2+ years of experience creating Scopes of Work for maintenance or electrical services
- Ability to manage large amounts of data
- Excellent computer skills especially using Excel, Outlook, and Word
- Excellent written and verbal skills both from a technical and client facing perspective
- Excellent customer service skills
- Problem solver, reliable, and predictable performance required
- Ability to work well with others in a collaborative team environment
- Demonstrated emotional management.

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