Guest Service Agent

1 week ago

Brisbane, Australia Brisbane Airport Hotels Group Full time

The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. We have a Rooftop Event Space, Executive Lounge, 532 guest rooms, 3 restaurants, and 17 meeting spaces. Located in the Brisbane Airport precinct, we are the first accommodation and event space to be developed in this area.

Novotel Brisbane Airport is currently seeking a Guest Service Agent on a part-time basis to join the dynamic and enthusiastic Front Office team, reporting to the Front Office Manager. You will be responsible for providing efficient service for guest registration and departure, whilst maintaining accurate guest accounts and providing helpful information.

**Key responsibilities include but not limited to**:

- Provide quality service to guests by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
- Handling all calls promptly and professionally, greeting all callers according to Brisbane Airport Hotels Group policy.

**To be successful in this role you should demonstrate**:

- Strong communication skills.
- Passion for customer service.
- Excellent grooming and presentation standards.
- Strong team player with a “can-do” attitude.
- Ability to maintain composure under pressure and prioritize tasks accordingly.
- Opera experience is looked highly upon.

**What we can offer you**:

- Every Friday we say THANK YOU to all our staff by providing a chef made buffet lunch. We have a different cuisine from all around the world monthly
- Employee of the month
- Monthly “Celebration day” - cakes, food, celebration and time to connect as a company
- Annual Service Recognition - After one year of service we thank you with a complementary hotel stay, breakfast and vouchers for dinner in our exclusive restaurants.
- AirReward program for exceptional customer service
- Annual Family Fun Day We say think you to your family, by hosting a day of delights for you and your family.
- Accor Heartiest: Indulge in a wide array of benefits, granting you access to incredible savings at various places worldwide. Treat yourself to unforgettable experiences while enjoying fantastic discounts like never before. Embrace the true essence of hospitality with our exclusive Heartiest Card membership.
- Career progression & education assistance
- Subsidized onsite parking
- Complimentary carparking after 3 years of continued employment.

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