Room Reservations Agent at Jazz Hotel Group

2 weeks ago

Melbourne, Australia Ubertas Hotel Management Pty Ltd Full time

**Orchestrate Exquisite Stays as a Rooms Reservation Agent at Jazz Hotel Group**
Embark on a captivating venture with **Jazz Hotel Group** as you become the maestro of guest reservations, blending meticulous attention to detail with a warm, engaging demeanor. Set within the picturesque realm of Melbourne, Australia, our esteemed establishments invite you to a vibrant career as a **Rooms Reservation Agent**. Your expertise in managing reservations forms the prelude to our guests’ extraordinary sojourns, weaving together an experience that’s as delightful as it is memorable.

**Your Symphony**:

- Tend to incoming calls and inquiries with grace and professionalism, ensuring each interaction echoes the exceptional standard of Jazz Hotel Group.
- Master the melody of efficient phone responses, ensuring a prompt, friendly approach that’s in harmony with our esteemed brand.
- Accurately transcribe guest reservations into our property management system, ensuring each note aligns with the elegant composition of our guests’ expectations.
- Curate delightful reservation confirmations, adjustments, and cancellations, ensuring a smooth, seamless tune throughout.
- Keep a meticulous record of transactions, special requests, and reservation nuances, ensuring a flawless orchestration of guest stays.
- Delve into the richness of our hotel facilities and promotions, ensuring your knowledge resonates with the inquiries and needs of our esteemed guests.
- Engage in up-selling and cross-selling sonnets with our sister hotels, playing a key role in the opus of revenue enhancement for our hotel and brand.
- Embrace the rhythms of environmental and safety protocols, ensuring a harmonious, secure ambiance for both guests and teammates.

**Your Composition**:

- A charismatic composer with stellar customer service and communication virtuosity.
- Adeptness in using reservation software and booking systems, with a touch of familiarity with Microsoft Office and other relevant symphonic tools.
- Outstanding interpersonal skills, adept in addressing guest inquiries and orchestrating a flawless guest experience.
- An eloquent maestro with a strong command of English; proficiency in additional languages like Arabic, French, or Russian is a captivating encore.

**The Jazz Hotel Sonata**:
With one of our stellar hotels flourishing under the illustrious banner of the **Accor Group**, the Jazz Hotel Group is where your career performs a mesmerizing score. As a Rooms Reservation Agent, you play a pivotal role in crafting delightful reservation experiences, setting the stage for our guests’ memorable escapades.**Job Types**: Full-time, Part-time, Permanent

**Salary**: $28.00 - $30.00 per hour

Expected hours: 24 - 40 per week

**Benefits**:

- Employee discount

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor Degree (preferred)

**Experience**:

- Hotel Reservations: 2 years (preferred)

Work Authorisation:

- Australia (required)

Ability to Commute:

- MELBOURNE, VIC 3000 (required)

Work Location: In person

Application Deadline: 31/03/2024

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