Reservations Agent

4 weeks ago

Melbourne, Australia Pan Pacific Hotels Group Full time

**Australia***

**PARKROYAL Melbourne Airport***

**Revenue & Reservations***

**Job Grade**:

Full Time

Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates six hotels with three based in Melbourne including PARKROYAL Melbourne Airport, Pan Pacific Melbourne and PARKROYAL Monash.

The Role

This role is based at PARKROYAL Melbourne Airport, which is conveniently located adjacent to Melbourne Airport. Featuring 276 guest accommodation rooms, over 1000 square metres of conferencing space and the Airo Restaurant & Bar, PARKROYAL Melbourne Airport is the perfect landing place.

We are currently looking for an experienced, energetic, and supportive Reservations Agent to join our friendly Reservations team on a permanent Full-Time basis with weekend availability and flexibility on start time.

The successful applicant will have a positive attitude, be a fantastic communicator, and be a natural team player who has the ability to multitask and maintain a high level of attention to detail under pressure.

The Role:

- Report to the Reservations Supervisor
- Develop and maintain effective relationships with guests and internal team members/departments
- Ensure that all reservations are made in line with current rates in order to achieve optimum average rate and occupancy.
- Review the daily reports to ensure reservations are accurate and do any necessary follow up e.g. no-show & cancelled reservations, action traces for upcoming arrival.

Talent Profile

Ideally you will have:

- Experience executing the reservations function for 4 or 5 star properties
- Strong research and analytical abilities
- Strong time management skills
- Experience managing key customer relationships
- Strong presentation, communication and interpersonal skills with the ability to persuade and obtain “buy-in” from both internal and external stakeholders
- Opera PMS, Opera Reservations, and Siteminder experience (preferred)

What we can offer you:

- Attractive pay package
- Complimentary dry-cleaning for work attire
- Complimentary car parking
- Hotel discounts through our global alliance program Discovery
- 50% off food and 50% off beverages at the hotel’s restaurants, bars and café
- Access to the on-site pool and gym
- Discounted accommodation across worldwide Pan Pacific Hotels Group properties
- Complimentary duty meal per shift

How to Apply

If you share our values, are passionate about driving a strong culture of success, and are seeking to develop a career with a rapidly growing international hotel brand, then

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