Reservations Supervisor

3 weeks ago

Melbourne, Australia The Hotel Windsor Full time

**Are you an experienced reservations agent ready to take your next step?**

**About Us**

The Hotel Windsor is an iconic Australian hotel embodying the architecture and elegance of a European style 'Grand Hotel', situated on Spring Street and located at the 'Paris' end of Melbourne.

Our group boasts a collection of world-class hospitality venues including Sunda, Aru, Parcs, Kudo and newly opened, Antara each offering unique experiences for our valued guests. At the heart of our success is a passion for exceptional service and a commitment to excellence in all that we do. We are driven by a deep appreciation for the art of hospitality, and our mission is to create unforgettable experiences that exceed guest expectations, constantly striving to innovate and evolve to meet their ever-changing needs.

We welcome positive, passionate, honest and hardworking individuals into our team and commit ourselves to the highest professional standards. We support integrity and initiative and we strive to give opportunities for personal and professional development in a supportive environment.

**With us, you will**:

- Join the team at Melbourne’s Iconic Grand Heritage Hotel, where you'll contribute to its rich legacy.
- Enjoy a convenient CBD location close to public transport and vibrant city life.
- Thrive in a supportive work environment that fosters growth and teamwork.
- Have opportunities for career progression within our expanding hospitality group.
- Indulge in delicious and nutritious staff meals to fuel your work day.
- Benefit form generous discounts across our group.
- Gain access to our Employee Assistance Program (EAP) which includes free professional counselling and other wellness resources.

**The Role**:
Our beautiful hotel is looking for a **Full-Time Reservations Supervisor **to lead our Reservations team alongside the Reservations Manager.

You will have previous experience in a hotel or related travel industry, as well as experience with staff supervision. Ideally, you will have a minimum of 1 year experience in a reservations agent position in a 5 star hotel and a real passion for delivering position outcomes.

**Responsibilities**:

- Ensuring enquires are responded to and processed in a timely manner.
- To assist in maximizing occupancy & rate to ensure hotel targets are met by understanding the market.
- Be fully conversant with all the Hotel’s facilities and services, including hotel packages and specials.
- Ensures thorough communication and administration work with all necessary departments.
- To undertake any other duties as required by management.
- Maintain constant control over the hotel room inventory
- Communicate key performance results and coach, motivate and inspire the team in achieving monthly/ year end / overall key performance indicators (KPI's).
- Build rapport with both new guests and regular guests by maximizing the use of guest history.
- Prepare Reservation Rosters.
- Coordinate the training of new Reservation Agents and ongoing training of existing team members.
- Provide feedback on the effect of pricing decisions on both team and guests and contribute to pricing decisions.
- Manage upselling Reservation targets.
- Complaint handling and problem solving when issues arise.
- Be familiar with key competitors and OTAs, their websites and product offerings.
- Assist with the management of group bookings.
- Supervise the allocation of room and suite types

**Job Requirements**:

- Excellent time management and planning skills.
- Superior communication and interpersonal skills.
- Excellent problem solving and analytical skills along with outstanding communication and capability.
- Ability to work in a fast paced, high-pressure environment.
- Previous experience in a similar role, ideally in a luxury hotel or similar environment.
- Proficiency with Microsoft Office programs, particularly Outlook, Excel, Word
- Previous experience using Opera (property management system) and Travelclick (central reservation system) would be advantageous.
- Have local Melbourne knowledge and experience with the ability to suggest activities to guests
- Flexible working hours.
- A passion for excellence

**Job Types**: Full-time, Permanent

**Salary**: From $68,000.00 per year

**Benefits**:

- Employee discount
- Free food

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Melbourne, VIC 3000: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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