Clustered Group Reservations Agent

3 weeks ago

Melbourne, Australia AccorHotels Full time

As a Clustered Group Reservations Agent, you will be responsible for the management of all group bookings for Novotel Melbourne South Wharf and Ibis Melbourne Glen Waverley.

Your role and responsibilities will include but are not limited to the following:

- Manage all group bookings of 10 rooms or more including PCO group blocks relating to inventory, payment and group setup.
- Ensure a prompt input of reservations and data
- Preparation of group information sheets (group movements) and briefing of Hotel stakeholders prior to arrival of group.
- Performs all reservations duties including making and entering reservations.

**Skills and Experience**
- Excellent communication skills with an outgoing and friendly phone manner
- Exceptional organisational and time management skills
- High attention to detail and fast and accurate data entry
- Strong customer service orientation and being guest obsessed
- Experience in a Front Office or Reservations role is preferred.
- Strong working knowledge of Opera PMS is advantageous.

**Benefits and Perks**
- Worldwide Accommodation & Food & Beverage discounts for you, your family & friends
- Extensive employee benefits & special rates with our partnership brands
- Wellbeing at work - Work Your Way
- Recognition including a complimentary hotel stays
- Training and career development opportunities

**Why work for Accor?**

Accor is Australia’s Largest Hotel Network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Click ‘Apply’ to begin your journey with us

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

  • Cluster Reservation Agent

    2 weeks ago

    Melbourne, Victoria, Australia Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine...

  • Reservations Agent

    3 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23072569 **Job Category** Reservations **Location** AC Hotel Melbourne Southbank, 201 Normanby Road Southbank, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Reporting directly to the Cluster Reservations Manager, we are looking for an experienced and...

  • Reservations Agent

    2 weeks ago

    Melbourne, Victoria, Australia Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation AC Hotel Melbourne Southbank, 201 Normanby Road Southbank, Melbourne, Victoria, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Reporting directly to the Cluster Reservations Manager, we are looking for an experienced and dynamic Reservations Agent for AC by Marriott...

  • Reservations Agent

    2 weeks ago

    Melbourne, Victoria, Australia Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementThe Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to...

  • Cluster Reservation Agent

    4 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23207300 **Job Category** Reservations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • Cluster Reservations Agent

    2 weeks ago

    Melbourne, Victoria, Australia Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine...

  • Reservations Agent

    2 weeks ago

    Melbourne, Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM2024051349 **Location**: Melbourne About the role Stamford Plaza Melbourne is now seeking a Reservations Agent on a Full Time basis. In this role you will serve as the first line of inquiry for room reservations within the hotel. The Reservation Agent is responsible for offering exceptional customer service, options, and other solutions to...

  • Reservations Agent

    4 weeks ago

    Melbourne, Australia Pan Pacific Hotels Group Full time

    **Australia*** **PARKROYAL Melbourne Airport*** **Revenue & Reservations*** **Job Grade**: Full Time Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates six hotels with three based in Melbourne including...

  • Reservations Agent

    3 weeks ago

    Melbourne, Australia Pan Pacific Hotels Group Full time

    **Australia*** **Pan Pacific Melbourne*** **Revenue & Reservations*** **Job Grade**: Full Time Pan Pacific Hotels Group has over 40 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. We provide gracious and dependable hospitality, across our two internationally renowned brands, PARKROYAL and Pan...

  • Group Reservations Agent

    2 weeks ago

    Melbourne, Victoria, Australia Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, AustraliaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementTHE RITZ-CARLTON, MELBOURNEWe are thrilled to announce the opening of The Ritz-Carlton, Melbourne, in March 2023. Set to redefine luxury in the city, the...

  • Group Reservations Agent

    2 weeks ago

    Melbourne, Australia The Ritz-Carlton Full time

    **Job Description**: **Job Number** 23130325 **Job Category** Reservations **Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the...

  • Room Reservations Agent at Jazz Hotel Group

    4 weeks ago

    Melbourne, Australia Ubertas Hotel Management Pty Ltd Full time

    **Orchestrate Exquisite Stays as a Rooms Reservation Agent at Jazz Hotel Group** Embark on a captivating venture with **Jazz Hotel Group** as you become the maestro of guest reservations, blending meticulous attention to detail with a warm, engaging demeanor. Set within the picturesque realm of Melbourne, Australia, our esteemed establishments invite you to...

  • Reservations Agent

    1 month ago

    Melbourne, Australia Stamford Hotels and Resorts Full time

    About the role  Stamford Plaza Melbourne is now seeking a Reservations Agent on a Full Time basis. In this role you will serve as the first line of inquiry for room reservations within the hotel. The Reservation Agent is responsible for offering exceptional customer service, options, and other solutions to meet customer needs. To be successful in this...

  • Reservations Agent

    4 weeks ago

    Melbourne, Australia Stamford Hotels and Resorts Full time

    About the role  Stamford Plaza Melbourne is now seeking a Reservations Agent on a Full Time basis. In this role you will serve as the first line of inquiry for room reservations within the hotel. The Reservation Agent is responsible for offering exceptional customer service, options, and other solutions to meet customer needs. To be successful in this...

  • Reservations Agent

    2 weeks ago

    Melbourne, Victoria, Australia Stamford Hotels and Resorts Full time

    About the role Stamford Plaza Melbourne is now seeking a Reservations Agent on a Full Time basis. In this role you will serve as the first line of inquiry for room reservations within the hotel. The Reservation Agent is responsible for offering exceptional customer service, options, and other solutions to meet customer needs. To be successful in this...

  • Reservations Agent

    2 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24034124 **Job Category** Reservations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Westin is committed to empowering guests to enhance their well-being when they need it most - while...

  • Reservations Agent

    2 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24032356 **Job Category** Reservations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Westin is committed to empowering guests to enhance their well-being when they need it most - while...

  • Room Reservations Agent at Jazz Hotel Group

    2 weeks ago

    Melbourne, Australia Ubertas Hotel Management Pty Ltd Full time

    **Orchestrate Exquisite Stays as a Rooms Reservation Agent at Jazz Hotel Group** Embark on a captivating venture with **Jazz Hotel Group** as you become the maestro of guest reservations, blending meticulous attention to detail with a warm, engaging demeanor. Set within the picturesque realm of Melbourne, Australia, our esteemed establishments invite you to...

  • Room Reservations Agent at Jazz Hotel Group

    2 weeks ago

    Melbourne, Victoria, Australia Ubertas Hotel Management Pty Ltd Full time

    Orchestrate Exquisite Stays as a Rooms Reservation Agent at Jazz Hotel GroupEmbark on a captivating venture with Jazz Hotel Group as you become the maestro of guest reservations, blending meticulous attention to detail with a warm, engaging demeanor. Set within the picturesque realm of Melbourne, Australia, our esteemed establishments invite you to a vibrant...

  • Room Reservations Agent at Jazz Hotel Group

    2 weeks ago

    Melbourne, Victoria, Australia Ubertas Hotel Management Pty Ltd Full time

    Orchestrate Exquisite Stays as a Rooms Reservation Agent at Jazz Hotel GroupEmbark on a captivating venture with Jazz Hotel Group as you become the maestro of guest reservations, blending meticulous attention to detail with a warm, engaging demeanor. Set within the picturesque realm of Melbourne, Australia, our esteemed establishments invite you to a vibrant...