Room Reservations Agent at Jazz Hotel Group

1 week ago

Melbourne, Victoria, Australia Ubertas Hotel Management Pty Ltd Full time

Orchestrate Exquisite Stays as a Rooms Reservation Agent at Jazz Hotel Group

Embark on a captivating venture with
Jazz Hotel Group as you become the maestro of guest reservations, blending meticulous attention to detail with a warm, engaging demeanor.

Set within the picturesque realm of Melbourne, Australia, our esteemed establishments invite you to a vibrant career as a
Rooms Reservation Agent.

Your expertise in managing reservations forms the prelude to our guests' extraordinary sojourns, weaving together an experience that's as delightful as it is memorable.


Your Symphony:

  • Tend to incoming calls and inquiries with grace and professionalism, ensuring each interaction echoes the exceptional standard of Jazz Hotel Group.
  • Master the melody of efficient phone responses, ensuring a prompt, friendly approach that's in harmony with our esteemed brand.
  • Accurately transcribe guest reservations into our property management system, ensuring each note aligns with the elegant composition of our guests' expectations.
  • Curate delightful reservation confirmations, adjustments, and cancellations, ensuring a smooth, seamless tune throughout.
  • Keep a meticulous record of transactions, special requests, and reservation nuances, ensuring a flawless orchestration of guest stays.
  • Delve into the richness of our hotel facilities and promotions, ensuring your knowledge resonates with the inquiries and needs of our esteemed guests.
  • Engage in upselling and crossselling sonnets with our sister hotels, playing a key role in the opus of revenue enhancement for our hotel and brand.
  • Embrace the rhythms of environmental and safety protocols, ensuring a harmonious, secure ambiance for both guests and teammates.

Your Composition:

  • A charismatic composer with stellar customer service and communication virtuosity.
  • Adeptness in using reservation software and booking systems, with a touch of familiarity with Microsoft Office and other relevant symphonic tools.
  • Outstanding interpersonal skills, adept in addressing guest inquiries and orchestrating a flawless guest experience.
  • An eloquent maestro with a strong command of English; proficiency in additional languages like Arabic, French, or Russian is a captivating encore.

The Jazz Hotel Sonata:


With one of our stellar hotels flourishing under the illustrious banner of the
Accor Group, the Jazz Hotel Group is where your career performs a mesmerizing score.

As a Rooms Reservation Agent, you play a pivotal role in crafting delightful reservation experiences, setting the stage for our guests' memorable escapades.


Pay:
$ $30.00 per hour

Benefits:

  • Employee discount

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Education:

  • Bachelor Degree (preferred)

Experience:

Hotel Reservations: 2 years (preferred)

Work Authorisation:

  • Australia (required)

Work Location:
In person

Application Deadline: 30/04/2024

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