Reservations Agent

1 week ago


Melbourne, Victoria, Australia Hilton Full time
Reservations Agent

About DoubleTree by Hilton Melbourne Flinders Street


DoubleTree by Hilton Hotel Melbourne - Flinders Street is conveniently located opposite the historic Flinders Street Station and is within walking distance of corporate offices, the famous Melbourne Laneways, and the South Bank precinct.

Along with their world-famous chocolate chip cookies, DoubleTree features include 187 guest rooms, a restaurant and bar, fully equipped gym and meeting & event spaces.


About the role


As the part-time Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel.

The Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.

Specifically, you will perform the following tasks to the highest standards:

  • Convert inquiries into contracted business
  • Respond to sales inquiries to develop future sales leads
  • Identify sales leads, as appropriate
  • Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
  • Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

  • A passion for delivering great customer service
  • A highly professional telephone manner and excellent communication skills
  • Outstanding administration and organisational skills
  • Intermediate computer proficiency
  • Previous experience in reservations is advantageous
  • Ability to work 4hour shifts, 4 days a week with the ability to cover more hours during peak periods

Why you'll love working for Hilton


At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most.

Over the past three years, we have held our top spot as the #1 hospitality company in Australia as listed by the Great Places to Work institute.

In 2023, Hilton ranked #2 across all industries and #1 worldwide You can also look forward to receiving:

  • Competitive wages
  • Flexible schedule to work around your personal commitments
  • Access to the world's best hotel Team Member Travel Program with highly discounted rates
  • 25% off Food & Beverage in the hotel and complimentary team meal during shift
  • Complimentary dry cleaning of your work wear
  • Comprehensive training and support for your new role
  • Access to Hilton University training, offering more than 3000 learning programs
  • Extensive range of career development opportunities

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