Client Service Manager

1 month ago


Sydney, Australia Club Grand HIT Full time

**Club Grand HIT (Horikuro Corporation Pty Limited 87 146 749 546)**

**Position Opportunity: Client Service Manager**

**Company description**

Club Grand HIT is a new-age Japanese (“Kyabakura”) club, located at Castlereagh St, Sydney 2000 NSW. It’s more than just a bar or typical night club, it’s an experience The atmosphere and the staff are what sets us apart from other clubs. Our goal is to provide quality service and entertainment that will exceed the expectations. If you want to grab a drink and talk about life or just need some company for the night, we’re here for you

Kyabakura is a popular form of nightlife in Japan and is considered a unique aspect of Japanese culture.

**Job Overview**

Club Grand HIT is seeking a talented and experienced Client Service Manager to join our dynamic team. The Client Service Manager will be responsible for our customers’ relations, overseeing and enhancing the relationship with our clients, ensuring that their needs are met, and expectations are exceeded. This role involves managing a team of client service representatives, developing and implementing strategies for client retention, and resolving any issues or concerns that arise.

**Duties and Responsibilities**
- Explain the concept and rules of “KYABAKURA” to non-Japanese customers.
- Handle payment correspondence and provide fee explanations to customers.
- Conduct questionnaire surveys using tablets to gather customer feedback.
- Obtain customer contact information and follow up after payments to get feedback.
- Upsell services to customers and propose new methods for customer attraction.
- Implement policies and protocols to maintain future operations and improve the club's image.
- Ensure that the work environment is well-organized so that staff can work in a safe and comfortable setting.
- Hire, train, promote, and, when necessary, discipline or terminate staff members.
- Provide education and training to our staff to enable them to offer better service to customers. In particular, offer continuous training on how to interact with non-Japanese customers.
- Other duties as required by Club Grand HIT

**Skills Required**:

- Tertiary qualification or relevant work experience required.
- Excellent customer service skills.
- Excellent soft skills.
- Excellent work ethic
- Positive & proactive attitude
- Versatile, organised and time management skills essential

**Working Arrangements**

**Job Types**: Full-time, Permanent

**Salary**: $80,000 per year plus superannuation

**Job Types**: Full-time, Permanent

Pay: $80,000.00 per year

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- Afternoon shift
- Evening shift

Work Authorisation:

- Australia (preferred)

Work Location: In person



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