Manager, Client Services
5 months ago
Full time permanent role with a great NFP organisation
- A leadership position across sites in Terrey Hills, St Ives and Lane Cove
- Competitive remuneration package of $104,526-$109,138 + Super + NFP Packaging
**Manager, Client Services**:
- Full time permanent role with a great NFP organisation
- A leadership position across sites in Terrey Hills, St Ives and Lane Cove
- Competitive remuneration package of $104,526-$109,138 + Super + NFP Salary Packaging
**About Unisson Disability**:
Unisson Disability is a dynamic, values-driven NFP organisation that has been supporting people with a disability for over 90 years. They are passionate about Human Rights and Social Justice and are committed to creating possibilities for the people they support to live, grow & develop a great life, while having fun, enjoying work within a great organisational environment.
**About the Role**:
Are you a dynamic and dedicated leader with a passion for creating possibilities for others? As Manager Client Services, you will lead a team of Team Leaders in delivering exceptional community-based services. In this role, you will oversee Unisson’s Community Access programs. Your responsibilities will encompass ensuring personalized, person-centred plans for clients, fostering meaningful activities, and driving a positive team environment. You will collaborate with a diverse range of stakeholders, contributing to our mission of making a difference in people's lives.
- You will also: _
- Develop and oversee person-centred plans in collaboration with clients and families
- Maintain compliance with record-keeping and documentation requirements
- Manage team performance, including supervision, reviews, and induction
- Monitor budget expenditure and take corrective action when necessary
- Report on performance metrics to the General Manager and identify any opportunities for growth.
- Uphold Unisson's Values and Code of Conduct in all interactions and drive a culture of respect, diversity, and inclusion
**A Bit About You**:
To have success in the role you will be a compassionate and experienced professional with a proven track record in managing and motivating teams to provide high-quality services. You will also have:
- Demonstrated experience leading staff in delivering person-centred services
- Demonstrated prior experience in the disability/NDIS or community services space.
- Ability to monitor service delivery and staff performance remotely, including experience in budget management and data-driven performance monitoring
- Strong communication, problem-solving, and conflict resolution skills with a track record in managing staff performance and disciplinary matters professionally and effectively.
- Willingness to contribute to a positive team environment and a genuine interest in upholding the dignity, diversity, and well-being of all clients and stakeholders
- Valid NDIS Worker Screening Check, Driver’s Licence, and Vaccination against COVID-19 (including booster)
- Willingness to undertake a National Police Check
**What's In It For You**:
- A role where you can utilise your leadership skills and collaborate with a variety of internal and external stakeholders
- Become part of a vibrant community-focused organization with a clear vision and purpose.
- Competitive remuneration package of $104,526-$109,138 + Super + NFP Salary Packaging
- Enjoy a range of benefits and professional development opportunities whilst making a positive difference in the community.
**Are you interested?**
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