Security Call Centre Operator

3 weeks ago

Sydney, Australia Prosegur Australia Pty Ltd Full time

**Responsibilities**:_
- Monitor and respond to armoured truck, branch, and duress alarms
- Respond to radio calls and inbound calls queue
- Accurately communicate sensitive information to internal and external stakeholders
- Maintain confidentiality of program and tech information
- Develop strong relationships with the operation team and road crew
- Regularly report to Supervisors regarding monitoring/operations
- Maintain confidentiality of program and tech information
- Comply with internal and external standards
- **Ideally, you will have**:_
- 1E Security Licence - NSW
- Excellent communication skills and ability to resolve customer issues in a timely and professional manner
- Must be available to work in a 5-day rotating roster (including weekends) with shift ranges of morning and ARVO
- Experience with making calculated decisions under pressure, staying calm
- Experience in working in a Call Centre environment
- Network Monitoring, Operations systems, and knowledge of allocation KPIs would be advantageous
- Experience in ATM Management is desirable not a must
- Strong Administrative Skills
- Intermediate to advanced level of Excel
- Ability to work independently as well as part of a team
- Ability to "think outside the square when faced with difficult decisions

**How to apply**

All successful applicants must be provided with Criminal History Clearance.

**More About Prosegur**:
We offer unique business solutions within Australia and globally with over 1,000 employees in Australia. We offer integrated and specialized security services, combined with the most advanced technologies, to maximize our clients' efficiency.
- Prosegur is an Equal Opportunity Employer._

Prosegur Australia Pty Ltd | ABN 81 004 247 358 | Master Security Licence No: 408195411

**Salary**: $65,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Sydney, NSW: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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