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Call Centre Operator

3 months ago

Sydney, New South Wales, Australia SB Recruitment Full time

Salary:
- $ $35.00 Hour $32.16 per hour plus Super

  • Contract Type:
  • Temporary
  • Location:
  • Sydney
  • NSW
  • Industry:
  • Call Centre & Customer Service
  • Contact Name:
  • Kymberlea Pellizzon
  • Contact Phone:
  • Date Published:
  • 22Jun2023
-
The Company.
Our client is a well-known government organisation who are seeking enthusiastic and driven Call Centre Operators to join their successful and dynamic team environment in this exciting contract role to start on the 7th of July 2023

This role requires individuals who are competent go getters and passionate about improving business performance.

The Benefits.

  • Above award pay rates
  • Work from stateoftheart offices in the heart of Parramatta
  • Office close to public transport, local shops and cafes

The Job.
Reporting through to a Team Leader, you will be responsible for the following duties:

  • Answer a high volume of inbound enquiries in a contact centre environment.
  • Develop and maintain a thorough knowledge of information resources and operating practices and procedures.
  • Provide accurate and highquality customer service, enquiry resolution, update records and complete transactions.
  • Accurately record customer complaints and escalate unresolved issues.
  • Meet privacy requirements and legislative obligations.
  • Utilise multiple digital data storage systems to locate, provide and update customer information and records.

You.
To qualify for this opportunity, you must have experience in the following areas and possess the personal qualities below:

  • Minimum 6 months experience working in a contact centre environment.
  • Experience working within the Government Sector is desirable.
  • Strong written and verbal communication skills.
  • Ability to work across several systems simultaneously.
  • Strong customer service skills.
  • Excellent attention to detail.
**How to apply.