Call Centre Operator

3 weeks ago


Sydney, Australia Charterhouse Full time

**Call Centre Operator**
- **Pay rate: $37 per hour + super**:

- **Start date: Immediate**:

- **End date: 31/06/2023**:

- **Location: 100% Remote working**:

- **WHV and Student Visas welcome to apply**

We are urgently looking for strong communicators who can work a 24/7 roster. Shift times could be : 5pm
- 4am, 10pm - 9am, 6am
- 4pm.

**The role**:

- Receive inbound calls and note details of the call
- Maintain customer satisfaction
- Handle customer data and information with confidentiality
- Maintain accurate records and databases in their inhouse systems
- Other administrative duties as required
- 24/7 rotating roster
- 10 hours per day, 4 days on, 4 days off

**Skills/Experience**

The call centre/customer service representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity.
- 2-3 years experience in a call centre or customer service role
- Excellent written and verbal communication skills
- High level of professionalism
- Strong ability to take quality notes
- Strong problem-solving abilities, especially in a fast-paced environment
- Proficient in Microsoft office suite

**How to apply


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