Security Call Centre Operator

2 weeks ago


Sydney, New South Wales, Australia Prosegur Australia Pty Ltd Full time

Responsibilities:
_Monitor and respond to the armoured truck, branch, and duress alarms
Respond to radio calls and inbound calls queue
Accurately communicate sensitive information to internal and external stakeholders
Maintain confidentiality of program and tech information
Develop strong relationships with the operation team and road crew
Regularly report to Supervisors regarding monitoring/operations
Maintain confidentiality of program and tech information
Comply with internal and external standards
-
Ideally, you will have:_1E Security Licence
  • NSW
Excellent communication skills and ability to resolve customer issues in a timely and professional manner
Available for 2-4 weeks of full-time training hours on commencement of the role
Experience with making calculated decisions under pressure, staying calm
Experience in working in a Call Centre environment that can be ideal
Network Monitoring, Operations systems, and knowledge of allocation KPIs would be advantageous
Experience in ATM Management is desirable not a must
Strong Administrative Skills
Intermediate to advanced level of Excel
Ability to work independently as well as part of a team
Ability to "think outside the square when faced with difficult decisions

All successful applicants must be provided with Criminal History Clearance.

More About Prosegur:
We offer unique business solutions within Australia and globally with over 1,000 employees in Australia.

We offer integrated and specialized security services, combined with the most advanced technologies, to maximize our clients' efficiency._Prosegur is an Equal Opportunity Employer.

_Prosegur Australia Pty Ltd | ABN | Master Security Licence No:

Job Type:
Casual

Salary:
$63,000.00 per year

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Sydney,

NSW:
Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

  • Australia (preferred)

Work Location:
In person
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