Customer Platform Lead

6 months ago


Perth, Australia Synergy AU Full time

The time to join Synergy has never been more exciting because you’ll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.

We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest. This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia.

Synergy is proud to be Western Australia’s largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south.

Click here to discover more about how Western Australia’s energy landscape is evolving to become more sustainable.

**Role Summary**:
The Customer Platform Lead is a new opportunity in our Customer Technologies Team based at our Perth Forrest Centre site. This role is being offered as a Permanent Full-Time opportunity.

Our Customer Platform is primarily built on Salesforce with web experiences delivered through Sitecore. The Platform Lead will be responsible for the overall design, build, support and growth of this platform, guiding the team to use the right tools for the situation, ensuring work is maintainable & secure, and promoting observability to proactively identify and resolve issues.

**Key responsibilities of the role include**:

- Development of strategy and roadmap for relevant technologies within the platform, ensuring alignment with Synergy’s Strategy and Plan.
- Foster a culture that puts reliability first and establish processes and policies that drive quality and reliability within the team. This includes things like Service Level Objectives, error budgets, on-call response, incident resolution, observability best practices and quality control.
- Establishing CI/CD technologies that encourage and embed best practices for the technologies in the Customer Platform.
- Leveraging a DevOps way of working to manage and develop a technical backlog for the team to complete.
- Manage a team to support the platform adhering to Service Level Objectives.

**What you’ll bring**:

- 7+ years of IT design and development experience with a broad range of exposure to various business segments and technical environments.
- Proven experience managing DevOps & Platform teams.
- Bachelors or Masters Degree in ICT or a similar field or other fields such as engineering, finance, economics, law, philosophy.
- Development experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Industries (Energy & Utilities) Cloud.
- Salesforce certifications, with Salesforce Certified Technical Architect or Salesforce Certified System & Application Architect being preferred.

**What we offer**:
Working for an employer of choice also means you will enjoy:

- Flexible work arrangements
- Professional Development Opportunities
- Purchased Annual Leave
- Best practice parental leave

Click here for a full list of our benefits

**Every Voice Matters**

Our employees have a choice to work for Synergy and it’s a choice we respect and value. In addition to our focus on creating a greener future, Synergy is committed to its ‘people first’ culture and providing an exceptional place to work where our people experience a sense of belonging and have opportunities to learn and grow.


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