Customer Success
2 weeks ago
**Job Title**:Customer Success & Product Specialist
**Company**:Forms Express, part of Valsoft Corporation
**Location**:Geelong, Victoria, Australia (office based)
**Type**:Full-time
**Forms Express are looking for an experienced Customer Success & Product Specialist to support our customers.**
**About Forms Express**:
Forms Express, part of Valsoft Corporation revolutionizes the way payment solutions are delivered. Our innovative and flexible payment options are tailored to meet the unique needs of local government billing.
**The Role**:
As a Customer Success & Product Specialist you will drive customer success, plan and execute projects, foster strong relationships and deliver solutions.
**Key Responsibilities**:
- Drive Customer Success: Guide clients through onboarding and training, ensuring a seamless experience.
- Plan and Execute Projects: Collaborate with internal teams and clients to gather requirements, define project scopes, and oversee successful implementations.
- Foster Strong Relationships: Serve as the primary contact for key clients, providing proactive support and personalized solutions.
- Deliver Solutions: Work closely with the operations team to address customer needs, resolve challenges, and optimize workflows.
- Champion Excellence: Continuously learn about company offerings to provide expert guidance to our clients.
**Your Daily Impact**:
- Customer Onboarding: Lead training sessions and ensure clients are confident in using our services.
- Requirements Gathering: Work with clients to understand their needs and tailor solutions.
- Project Coordination: Manage timelines, communicate updates, and collaborate across teams for smooth project delivery.
- Continuous Support: Respond to inquiries, troubleshoot issues, and ensure clients feel supported every step of the way.
**About You**:
- Strong background in customer success, onboarding, or project planning.
- Proven ability to gather requirements, plan workflows, and manage client expectations.
- Exceptional communication and relationship-building skills.
- Tech-savvy, with proficiency in tools like Microsoft Office and CRM platforms.
- Detail-oriented, proactive, and capable of juggling multiple priorities in a fast-paced environment.
**Why Forms Express?**
- Innovative Solutions: Be part of a company that is at the forefront of flexible payment solutions, with a unique offering that sets us apart.
Career Growth: Opportunities for advancement and professional development as we grow our market presence.
- Dynamic Environment: A fast-paced, supportive, and collaborative workplace where your contributions are valued.
- Competitive Compensation: Attractive salary with performance-based incentives.
ValsoftG1
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