Customer Service Experience Manager

2 weeks ago


Geelong, Victoria, Australia Belgravia Leisure Full time
Job Description

We are seeking a highly skilled Customer Service Experience Manager to join our team at Belgravia Leisure.

This is an exciting opportunity for an individual with outstanding communication skills and a commitment to delivering exceptional customer experiences.

The successful candidate will have experience in delivering high-quality customer service and driving guest satisfaction.

About the Role
  • Provide exceptional guest experiences in person and over the phone, ensuring that members and guests receive maximum benefit and enjoyment from our services.
  • Respond to inquiries and provide relevant information to prospective members, promoting our hubs' services and activities.
  • Maintain a current knowledge of our facilities and programs to provide accurate advice and support.
  • Apply sound cash handling principles and utilize Point of Sale (POS) systems effectively.
Key Accountabilities

Our ideal candidate will possess excellent communication and interpersonal skills, with the ability to work independently and as part of a team. They will also have a strong focus on providing exceptional customer service and ensuring seamless day-to-day operations.

What We Offer

We offer a competitive salary package, including a base salary of $65,000 per annum, plus opportunities for professional growth and development within our organization.

We value our employees and strive to create a positive and inclusive work environment that supports their well-being and success.



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