Customer Service Officer

1 month ago

Geelong, Australia City of Greater Geelong Full time

**Customer Service Officer**:
**Job no**: 499334
**Work type**: Casual
**Classification**: Band 4 Casual - $44.00 p/h (inc casual loading)
**Categories**: Customer Service

**About the role**
In this role, you will provide prompt and customer focused service as the first point of contact for enquiries and complaints.

**Work type**:Casual
**Classification**:Band 4 ($44.00 p/h (including casual loading)

Key responsibilities include:

- Providing our customers, a proactive and seamless customer experience by meeting their transactional needs and providing service knowledge and expertise.
- Educating and supporting our customers to become comfortable and familiar with Tier 0 (Online) services.
- Assisting all customers with initial enquiries and where necessary refer customers to specialist support for Tier 2 (Managed support) services.
- Facilitating conversations and initiating processes (e.g. - accessibility parking permits) on behalf of other government agencies and third-party providers.
- Supporting projects in the establishment and development of programs, systems and procedures that impact the delivery of customer service.
- Responding to and managing enquiries in an efficient, professional manner in accordance with governing acts, regulations policies and procedures on an extensive range of services.

**About you**
To be successful in this role, you will have excellent communication and customer relation skills.

Essential:

- Demonstrated experience and skills in customer service.
- Experience in the delivery of customer services in person, over the phone and online in an efficient and customer focused manner.
- Understanding of cash receipting and recording through a computerised system.
- Ability to use modern office and computer equipment including keyboard skills.
- Experience in the handling and/or reconciliation of monies.
- Ability to work independently and display initiative.
- Understanding of the City’s Human Resources practices including Equal Employment Opportunity and Occupational Health and Safety (OH&S).
- Flexible and available to work across our 3 customer service centres and our call centre including working outside of normal business hours where required.
- Current Working with Children Check (employee)

**Child Safety Responsibilities**
We are committed to being a child-safe organisation and have zero-tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy.

**Diversity and Inclusion**

**Create our future together at the City of Greater Geelong**
Join the City of Greater Geelong, a community-focused workplace on Wadawurrung Country. We deliver over 130 services to our growing population, striving to make our city a great place to live, work, and study. Our central location for Central Geelong-based employees is the Civic Precinct, Wurriki Nyal, a modern, sustainable, and inclusive workplace, along with our outreach locations.

We support accessibility and encourage discussions about any adjustments or support you may need during the recruitment process.

**Applications and Enquiries**
- We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience. We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared._

**Advertised**: 14 Nov 2024 5:30 PM AUS Eastern Daylight Time
**Applications close**: 21 Nov 2024 11:55 PM AUS Eastern Daylight Time

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