Customer Solutions Officer

2 weeks ago

Geelong, Australia Hudson Australia Full time

We are looking for a **Customer Solutions Officer** for this high-level State Government Agency in Geelong, Victoria. We are looking for 3 professional Customer Solutions Officers to help manage inbound enquiries from existing members, providing exceptional service to start ASAP. Based in Geelong, and close to public transport this contract is ongoing and working 3 days per week.

**The Role**:

- ASAP Start, Ongoing role, no end date.
- Part time role, 3 days a week/30 hours a day
- Geelong Location
- Close to public transport
- Working Arrangements: 100% onsite
- Employee discounts and offers as a Flexhiver
- Easy to fill timesheet and on-time weekly payment.

**Duties & Responsibilities**:

- **Effective Communication**: A Customer Service Call Centre role requires strong communication skills to interact with customers over the phone. The ability to convey information clearly, listen actively to customer concerns, and provide accurate and helpful responses is crucial for ensuring a positive customer experience.
- **Problem Solving and Troubleshooting**: Customer service representatives in a call centre setting should possess strong problem-solving skills. They need to assess customer issues, identify solutions, and efficiently troubleshoot problems. Quick thinking and the ability to navigate through various scenarios are essential to address customer inquiries effectively.
- **Product and Service Knowledge**: A good understanding of the company's products or services is vital for addressing customer queries and concerns. Customer service representatives should be well-versed in the features, benefits, and usage of the offerings to provide accurate information and assistance to customers.
- **Patience and Empathy**: Dealing with a diverse range of customer inquiries requires patience and empathy. Customer service representatives must be able to handle challenging situations calmly, demonstrating empathy towards customers' concerns. This contributes to building positive customer relationships and ensuring customer satisfaction.
- **Adaptability and Multitasking**: Call centre environments can be fast-paced, and customer service representatives often need to handle multiple tasks simultaneously. Adaptability is crucial for dealing with different types of customer inquiries, navigating computer systems efficiently, and managing call volume effectively. The ability to multitask without compromising the quality of service is a key attribute for success in this role.

**Job Requirements**:

- At least 12 months experience in Inbound Call Centre/Call Centre environment
- Ability to communicate clearly and effectively, written and verbally, with all levels of stakeholders.
- Knowledge of MS Office Suite and strong computer skills
- Experience using a range of different platforms, systems and processes.
- Good initiative when responding to challenges in a pressured and changing environment.
- Effective problem-solving ability and a keen eye for detail
- Able to exercises tact, diplomacy and discretion when require.
- Understanding of retail energy market and regulation is an advantage.
- Must be fully vaccinated.
- Must be an Australian Citizen and be willing to undertake a Criminal History Check

**If this sounds like you, APPLY NOW

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