Aps3 Participant Support Officer
3 months ago
Fantastic opportunity for an Administrator to join a government organisation in Charlestown
**APS3 Participant Support Officer**
**Rate: $37.36 per hour + super**
**Contract: 12-months + potential for extension**
**Hours: Full-time - 37.5 hours per week (Mon - Fri)**
**Location: Charlestown**
**Your new company**
You will be working with a community-based organisation that provides essential services to many Australians, with a focus on supporting those in need and making a difference for each of their customers. This is an exciting opportunity for an experienced Administrator or Customer Service Representative to join the team.
**Your new role**
As a Participant Support Officer, you will be responsible for:
- Resolving customer enquiries both in person and over the phone.
- Providing information to customers and referring them to relevant departments for assistance.
- Scheduling appointments for customers.
- Undertake research and investigation activities to prepare reports and correspondence.
- General administration activities.
**What you'll need to succeed**
- Prior experience in an administration or customer service related role is essential.
- Ability to manage competing deadlines and prioritise tasks.
- Be proficient in Microsoft Work & Excel, and confidently use different technologies.
- Excellent verbal and written communication skills.
**What you'll get in return**
- Full-time, 12-month contract with the possibility for extension.
- Working with a friendly and established team.
- Excellent pay rate and a weekly pay cycle.
- Opportunity to build on your skills and develop your career.
- Central location in Charlestown, with plenty of nearby parking options available.
- Receive ongoing support from your consultant at Hays.
**What you need to do now**
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
2855826
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