Aps3 Support Officer

4 weeks ago

Newcastle, Australia HAYS Full time

Great opportunity for an experienced Administration / Customer Service Officer to work in the Newcastle CBD

**Role Title: APS3 Support Officer**

**Rate: $39 - $45 hourly pending experience**

**Contract: 12-month with possibility for extension**

**Days: Full-time 37.5 hours - Mon - Fri**

**Location: Newcastle**

**Your new company**

Hays is working with a government organisation that provides mental health support services to it’s customers. This is an exciting opportunity for an experienced Administration Officer or Customer Service Representative to join the team.

**Your new role**

As an support officer, your role will be to provide a high level of customer service and administrative support to your team and the organisations customers. Your day-to-day activities will include:

- Providing reception support for your office.
- Assisting customers with their enquires and providing directing them to the best service department.
- Triaging customers and identifying those most urgently needing assistance
- Booking meetings, appointment, and managing calendar/diary for senior team members.
- Maintain customer files.
- Process invoices and assist with organising travel arrangements.
- Collating data to assist with audits and reporting.

**What you'll need to succeed**
- Previous experience in an office administration or customer service.
- Ability to troubleshoot enquiries and make appropriate decisions to assist customers.
- Have a high level of customer service skills
- Be adaptive and resilient in a changing environment.
- Ability to work collaboratively.
- High level attention to detail and accuracy.

**What you'll get in return**
- 12-month contract with the potential for extension.
- Working with a friendly and established team.
- Amazing opportunities for growth and development.
- Weekly pay cycle
- Get experience working in government

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508**#2777179

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