Sales Support Officer

4 months ago

Newcastle, Australia Asquith Workforce Full time

located in Merewether
- 38 hours per week

**Core Role Value - Serve and Keep**
This position is required to provide the highest quality, professional customer service to both Customers and Partners by being part of the company’s first phone contact.

**Duties Related to this Position**
- Conduct track and trace and recall requests on parcels.
- Collect payments for Customers and Partners over the phone.
- Perform our daily debt recovery methods as assigned by Financial Controller.
- Answer simple product knowledge questions and research answers where possible.
- Upsell where possible by talking to Customers about Healthy Starts, additional products, events.
- Promote the Virtual Office to Partners to place orders and to update Customer details.
- Promote the Customer Portal to Customers and Partners to update and maintain their own personal orders.
- Attend and participate in JPCA team training as directed by the Sales Support Manager, Financial Controller, and/or CEO (where applicable).

**Job Specific KPI’s**
- Prompt professional and courteous service is provided to all customers and Partners and a positive attitude with appropriate communication is maintained on calls, with extremely difficult customers referred to your team leader if necessary.
- Following our Core Role Value of Serve & Keep.
- Help create and maintain an inclusive culture within the team/s for existing and new members.
- Call outs to Customers or Partners as required.
- Reporting to Financial Controller of daily debt recovery amounts.
- office each day.

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