Customer Experience Coordinator

2 weeks ago

Melbourne, Australia ABN Group Full time

493896
- Melbourne
- Administration/Support Service
- Customer Service
- Manufacturing/Operations
- Full-time (Fixed Term)

**Who Are We?**

ABN Group is Australia’s leading construction, property, and finance company, operating across Victoria and Western Australia. We lead the market in every segment, from first homes to luxury residences, delivering the dream of home ownership. In Victoria, our brands include Boutique Homes, Homebuyers Centre, Resolve Finance, Honey Insurance, and BuildLab.

**We Will Provide**

We offer a competitive salary, generous product discounts, reward and recognition programs, and a range of health and wellbeing benefits, including an Employee Assistance Program. Additional perks include a market-leading parental leave scheme, volunteer opportunities, and ongoing learning and development to support your career growth. Our vibrant culture thrives on recognising and developing talent. You’ll enjoy regular social activities, work with a fantastic team, and be supported by approachable leaders with a clear and aligned vision.

**What’s on Offer?**

Join our dynamic and fast-paced Greenfields team, which manages 65% of jobs in preconstruction. This role offers a fantastic opportunity to be a key player in delivering the dream of home ownership for our customers from either Homebuyers Centre or Boutique Homes. You will be responsible for coordinating all elements of the preconstruction process, managing a portfolio of customers, and ensuring a seamless and enjoyable experience from sales acceptance through to the commencement of construction.

As part of the Greenfields team, you will collaborate closely with internal departments, sales consultants, and other stakeholders to proactively progress jobs through the preconstruction journey.

Responsibilities Include:

- Providing exceptional customer service to customers from either Homebuyers Centre or Boutique Homes during the preconstruction phase.
- Ensuring contracts are prepared and delivered within designated timelines.
- Coordinating workflows from sales acceptance to construction.
- Communicating regularly with customers and stakeholders to keep jobs moving smoothly.
- Delivering on customer expectations by aligning timelines and project milestones.
- Demonstrating resilience to tackle challenges with a positive attitude.

**What Can You Bring?**
- A passion for helping customers achieve their dream of home ownership.
- Proactive relationship-building skills and the ability to collaborate effectively with stakeholders.
- Strong communication and listening skills to understand customer needs.
- Resilience and problem-solving skills when faced with challenges.
- High attention to detail and accuracy in producing documentation.
- A team-focused attitude and a sense of humour that uplifts your colleagues.

**Why Join Us?**

You must have the right to live and work in Australia to apply.

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