Practice Manager/intake Officer

2 weeks ago

Canterbury, Australia iFit Group Pty Ltd Full time

Welcome to daar Allied Health Clinic where you will join a team of accomplished, skilled, and devoted professionals committed to making a significant difference in our clients' lives. Our clinic is not only dedicated to an integrated and patient-oriented approach, aiming for a high standard of therapeutic outcomes but also proudly operates as an NDIS-Registered Provider. Our dedicated team works closely with NDIS participants to understand their goals and to provide them with the necessary support and therapies to achieve these objectives. Here, you’ll be part of a compassionate environment where your contributions are valued and your efforts help shape the wellness and empowerment of our clients.

Our commitment to excellence is demonstrated through several prestigious awards and recognitions. We have won the Most Impressive Design at the Source Kids Disability Expo and the Best Expo Display at the 2024 Sydney Disability Staff Recognition Awards. Additionally, we have been recognised as a finalist for the Leadership Award at the Sydney Disability Staff Recognition Awards, highlighting our commitment to innovative leadership in the field. We are also certified as a Great Place to Work, affirming our dedication to fostering a supportive and inclusive workplace for our staff.

**Position Overview**

The **Practice Manager / Intake Officer** at daar Allied Health Clinic is responsible for overseeing the administrative and operational aspects of the clinic, as well as managing the intake of new clients. This role is pivotal in ensuring that all administrative tasks are handled efficiently, that compliance with healthcare regulations is maintained, and that clients experience a smooth onboarding process and receive consistent, high-quality service.

**Key Responsibilities**
- Manage and optimise clinic operations through effective administrative oversight, ensuring that client appointments, staff schedules, and resource allocations are efficiently organised.
- Lead the intake process for new clients by coordinating initial consultations, preparing necessary documentation, and ensuring all paperwork is accurately completed and processed.
- Maintain comprehensive records of client interactions and documentation in a secure and organised system.
- Develop and implement administrative protocols and office management systems to enhance clinic efficiency.
- Act as the primary contact for client inquiries and appointments, ensuring clear communication and prompt resolution of any issues.
- Train and supervise administrative staff in client care coordination and efficient office management, ensuring high standards of service and administrative accuracy.
- Regularly review and update clinic procedures and policies to adhere to healthcare regulations and best practices.
- Prepare regular reports on clinic operations, client intake, and staff performance, using these insights to guide strategic decisions and operational improvements.

**Qualifications**:

- Proven experience as a Practice Manager or similar role in a healthcare setting.
- Strong understanding of the NDIS framework and experience working with NDIS participants.
- Excellent organizational and leadership skills.
- High level of proficiency in administrative and office software.
- Exceptional communication and interpersonal skills.
- Ability to work collaboratively in a fast-paced and dynamic environment.

**Benefits**:

- **Join a Compassionate Team**: Become part of a dedicated team committed to making a significant difference in the community.
- **Professional Growth and Development**: We provide ample opportunities for professional development and career advancement.
- **Competitive Salary and Benefits Package**: We offer a competitive compensation package that includes not only a fair salary but also comprehensive health benefits to ensure the well-being of our team members.
- **Supportive Work Environment**: Our clinic is dedicated to creating an inclusive and supportive atmosphere.
- **Team Socials**: We believe in the power of team bonding and regularly organise social events.
- **Fully Stocked Kitchen with Snacks and Treats**: Our clinic ensures that our team is well-fuelled and satisfied throughout the day. We maintain a fully stocked kitchen complete with a variety of snack and treats.

Pay: $50,000.00 - $70,000.00 per year

**Benefits**:

- Employee discount
- Free drinks
- Free food
- Professional development assistance

Schedule:

- Every weekend
- Weekend availability

**Experience**:

- Medical practice management: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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