Infrastructure Support Officer

2 weeks ago

Canterbury, Australia Snooze Full time

Snooze Management, based in Canterbury is currently seeking a detail-focused, self-motivated Infrastructure Support Officer to provide support to the Snooze technology team regarding cybersecurity, server, computer and networking management.

Working with the IT Support Manager and Infrastructure Specialist, this role will ensure that all complex incidents and problems are managed in accordance with agreed service levels.

The successful candidate will provide support in a technology environment with a range of applications, software and hardware such as the Microsoft Office suite (M365), Windows and Macintosh Desktops, Servers, backup tools and virtual infrastructure.

Customer Service

  • Serve as a technical escalation point for technology related issues and/or requests, supporting the technology team as required.
  • Demonstrate a customer focus in all behaviours which may include handling challenging and complex customer service enquiries.
  • Create value for callers by providing an awesome customer experience- Snooze's mission.
  • Determine the best solution based on the complex issue and details provided by the customer.

Computer, Networking and Server Management

  • Work with internal and external resources to effectively manage all computers, servers and networks within Snooze's IT environment.
  • Assist in the management of patches for applications installed in the Snooze's IT environment.
  • Ensure infrastructure, applications and data security/privacy controls are maintained in compliance with corporate and regulatory policies.
  • Maintenance of documentation for Snooze's IT environment.

Technical

  • Provide technical support and advice to other members of the technology team.
  • Ensure that all systems are available during business hours or otherwise agreed timeframes.
  • Contribute to change management for all systems within the technology environment.
  • Work closely with internal stakeholders to efficiently deal with security matters and to identify and recommend improvements that can be made to technologies and processes.
  • Assist with overseeing our security awareness education program and communicate our security policies and requirements so that our team know, understand and can follow them.

General

  • Provide assistance on other ad hoc duties as and when required.
  • After hours support escalation support as required.
  • Travel as required.

The successful candidate has:

  • Proven experience operating in a level 3 capacity.
  • Technical understanding of networking concepts, ideally with exposure to Cisco and Meraki technology.
  • Proven experience with multiple server infrastructures including, VMWare, AWS EC2 & EBS, Azure networking and compute.
  • Proven experience around Windows infrastructure, Exchange Online and Office 365.
  • Technical competence and working knowledge in a complex environment.
  • Formal education in IT, Computer Science or another relevant field.
  • Cyber Security knowledge or experience advantageous.
  • Networking / Server qualifications- advantageous.
  • ITIL foundation certification - advantageous.

We offer the successful candidate:

  • A supportive work team and culture
  • Training and development
  • Incredible quality products to support and an iconic brand to be proud of
  • Staff discounts

If you feel you have the skills and background to make an impact in this role, apply now by completing the questionnaire and uploading your CV.

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