Customer Accounts Officer

7 months ago

Fairfield, Australia Hume Community Housing Full time

**ABOUT THE ROLE**

The customer accounts officer is responsible for maximising revenue and sustaining tenancies for customers living with disability in line with the NDIS practice standards.

This role supports the _Housing People With Disability_ team by collaborating with customers/ their formal and informal support networks to maximise NDIS and rental income.

**WHAT WE LOOK FOR IN YOU**

This important role will see you;
- Knowledge and experience of managing accounts for social and affordable housing, or Specialist Disability Accommodation customers
- Strong interpersonal and organisational skills with the capacity to successfully manage competing priorities, maintain attention to detail and meet deadlines
- Excellent written and verbal communication skills and a mind for numbers
- Certificate III in Administration, Certificate IV in Social Housing or equivalents - _desirable_
- Current NSW driver’s license and access to a car
- Clear NDIS worker screening check

**WHAT YOU CAN LOOK FORWARD TO**

We are diverse, dedicated, passionate and flexible. Most of all we are customer focused and welcome those who share our values and our purpose of providing people with opportunities to prosper.

Your contribution is rewarded and celebrated with great opportunities to build a career in an exciting, growing sector. We also offer.
- Above Award salaries
- 16 hour working week
- Flexible work practices
- Long service leave after 5 years
- Salary packaging
- Career development opportunities
- Access to Wellbeing and EAP Counselling Service

**WHY WORK FOR HUME COMMUNITY HOUSING?**
- Our purpose is to create opportunities for people to prosper._

As a leading community housing provider Hume houses 1 in every 1000 NSW residents. We own and/or manage over 4,500 affordable rental homes, throughout metropolitan Sydney and regional NSW.

We build new properties, manage tenancies for owners and provide services and support to meet our diverse customers and community’s needs.

From essential workers to young people, families, people with disability, senior citizens, people experiencing homelessness and women fleeing family violence, we create opportunities for all our customers to prosper.

We work in collaboration with our customers and communities, listen to what they need so we can ensure our services are right and they have the best experience. It’s important that our customers stay at the heart of what we do, and why we do it.

You spend a lot of your waking hours at work, so we want to give you a workplace where you can really be your values-aligned self and feel appreciated. We want you to have the best work life balance you can, in your role.

At Hume, we know how to have fun, celebrate successes, and are committed to providing a thriving organisational experience to our employees, where you too can prosper.

**NEW OPPORTUNITIES**

Hume’s 3 strategic pillars centre around, growth, social impact and being a thriving organisation. Hume is a profit for purpose organisation and as such must ensure that our structure, systems and processes are as effective and efficient as they can be, whilst ensuring we optimise our social impact.

This strategic ambition, along with new growth opportunities is creating new exciting career opportunities.

**OUR TEAM**

We employ professionals across corporate services, real estate services, property development and construction, asset management, customer services, tenancy management and stakeholder management and partnerships. We also employ social impact specialists experienced in case management, neighbourhood programs and community initiatives all of which provide our customers with opportunities to prosper.

We are a diverse, dedicated, commercially minded and customer focused organisation. We also believe that a good employee experience directly translates into a good customer experience.

If you’re passionate about social justice and consider access to safe sustainable and affordable housing a basic human right, there has never been a more exciting time to join our award-winning organisation.

**We are **_**Champions of change | Creators of connectivity | Builders of resilience and Determined to succeed**_
- Hume Community Housing acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of this land including Dharawal, Cabrogal, Wonnarua, Worimi and Awabakal peoples and the Dharug Nation whose lands Hume operates within. We pay our deep respect to the Elders past and present and emerging and acknowledge their continuing connection and contribution to the lands and waters._
- As a community housing provider, Hume regularly engages with and provides face to face services to customers in the community, and these roles require full COVID-19 vaccination status._

**Job Types**: Part-time, Permanent
Part-time hours: 16 per week

**Salary**: $65,000.00 - $70,000.00 per year

**Benefits**:

- Referral program
- Salary packaging
- Trave

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