Customer Engagement Coordinator

4 weeks ago

Sydney, Australia Novartis Full time

6 Strong values define our culture and help us executive Novartis strategy in line with our mission and vision. These values and behaviors are Innovation, Quality, Collaboration, Performance, Courage and Integrity.
As Customer Engagement Coordinator, work in partnership with the commercial & medical teams to execute high impact customer meetings & events with strong engagement resulting in greater patient impact. Whilst also supporting the broader Business Operations team with troubleshooting, problem solving for customer activity with speed & simplicity. This role will predominantly support our New Zealand team with the flexibility to cover overflow in our Australian team.
Project Manage logístical and operational support for all commercial & scientific engagements (including but not exclusive to Advisory Boards, Scientific Symposia, Meetings, Roundtables, Speaker tours and Preceptorships & Congress sponsorships, HCP dinner engagements, speaker tours.
Your responsibilities include, but not limited to:

- Contract Management & service agreements; HCPs, HCOs, 3rd Party vendors through ENGAGE system.HCP engagement approvals (SME)
- Invoicing an honoraria, Budget management and update Customer Relationship Management System (CRM) events with all relevant meeting RSVPs and attendance lists
- Venue sourcing & bookings, liaising with 3rd party event companies, manage Engage process and flow and copy Clearance approvals (Veeva)
- Travel & Accommodation for HCPs, expensing in Concur, distribution of relevant marketing material at dinner meetings and manage sponsorship requests in P3 for approval and contract, close out activity.
- Attend regional / global SEC Champion meetings. Represent Aust CPO, lead/participate/facilitate any knowledge/best practice sharing/exchange with regional/global team.Assist with audit requirements, create & maintain up to date HCP information via Agora (sales force).
- Scientific event process induction & training for MSLs and Mas, support delivery of Product Familiarisation programs and Patient Support programs, and manage sample temperature excursion enquiries as appropriate.
- Create / Update Vendors database (SIM),TPRM (Risk Assessment),Create Purchase orders (e-Shop) and ongoing management. Goods Receipt all incoming Invoices, liaising with activity owners as needed
- Interaction with Vendors Payment Queries,Attend TA monthly budget meetings, updating PO/activity as required,Prepare Coding Sheets,Coding sheets & non PO invoices and contractor POs and ongoing management as needed

**Commitment to Diversity & Inclusion**:

- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum requirements**

What you’ll bring to the role:

- 1-3 years relevant experience
- Collaboration, relationship building & networking and sense of urgency
- Curiosity, Learning agility, Communication Skills
- External and internal stakeholder management
- Time Management Skills, Organisational Savvy, Digital and Technology Savvy, Project Management Skills and Budget Management Skills

**Division**

PHARMA

**Business Unit**

AMAC

**Country**

Australia

**Work Location**

Sydney

**Company/Legal Entity**

AU Pharma Pty Ltd

**Functional Area**

Facilities & Administration

**Job Type**

Full Time

**Employment Type**

Temporary

**Shift Work**

No

**Early Talent**

Yes

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