Customer Engagement Coordinator

1 week ago

Sydney, New South Wales, Australia Novartis Full time
6 Strong values define our culture and help us executive Novartis strategy in line with our mission and vision. These values and behaviors are Innovation, Quality, Collaboration, Performance, Courage and Integrity.

  • As Customer Engagement Coordinator, work in partnership with the commercial & medical teams to execute high impact customer meetings & events with strong engagement resulting in greater patient impact. Whilst also supporting the broader Business Operations team with troubleshooting, problem solving for customer activity with speed & simplicity.
  • Project Manage logístical and operational support for all commercial & scientific engagements (including but not exclusive to Advisory Boards, Scientific Symposia, Meetings, Roundtables, Speaker tours and Preceptorships & Congress sponsorships, HCP dinner engagements, speaker tours.
  • This role is reporting to Business Ops Manager.
  • Your responsibilities include, but not limited to:
  • Contract Management & service agreements; HCPs, HCOs, 3rd Party vendors through ENGAGE system
  • HCP engagement approvals (SME)
  • Invoicing an honoraria, Budget management and update Customer Relationship Management System (CRM) events with all relevant meeting RSVPs and attendance lists
  • Venue sourcing & bookings, liaising with 3rd party event companies, manage Engage process and flow and copy Clearance approvals (Veeva)
  • Travel & Accommodation for HCPs, expensing in Concur, distribution of relevant marketing material at dinner meetings and manage sponsorship requests in P3 for approval and contract, close out activity.
  • Attend regional / global SEC Champion meetings. Represent Aust CPO, lead/participate/facilitate any knowledge/best practice sharing/exchange with regional/global team
  • Assist with audit requirements, create & maintain up to date HCP information via Agora (sales force).
  • Scientific event process induction & training for MSLs and Mas, support delivery of Product. Familiarization programs and Patient Support programs, and manage sample temperature excursion enquiries as appropriate

Commitment to Diversity & Inclusion:

  • Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

Minimum requirements

  • What you'll bring to the role:
  • 4-5+ years relevant experience
  • Collaboration, relationship building & networking and sense of urgency
  • Curiosity, Learning agility, Communication Skills
  • External and internal stakeholder management
  • Time Management Skills, Organisational Savvy, Digital and Technology Savvy, Project Management Skills and Budget Management Skills
  • Process Management, Proactive thinking, Work in high volume and across multiple events simultaneously
  • Some travel required
  • Medicines Australia Code of Conduct
Why Novartis?

  • 766 million lives were touched by Novartis medicines in 2021, and while we're proud of this, we know there is so much more we could do to help improve and extend people's lives.
  • We believe new insights, perspectives and groundbreaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
  • We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world's toughest medical challenges. Because the greatest risk in life, is the risk of never trying
  • Imagine what you could do here at Novartis
    Division
  • PHARMA

Business Unit

  • AMAC

Country

  • Australia

Work Location

  • Sydney

Company/Legal Entity

  • AU Pharma Pty Ltd

Functional Area

  • Facilities & Administration

Job Type

  • Full Time

Employment Type

  • Regular

Shift Work

  • No

Early Talent

  • Yes

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