Administration Officer

3 weeks ago

Melbourne, Australia Eightcap Pty Ltd Full time

Position title: Administration Officer / Finance Administrator

Department: Finance

Type of Employment: Full-Time

Location: Rialto South Tower, 525 Collins Street, Melbourne VIC 3000

Reports to: Finance Operations Manager

Company Overview

Eightcap is an Australian online financial trading Company that specialises in foreign exchange

(forex) and contract for difference (CFD) trading, offering over 250 tradable instruments to retail

clients. The Company is headquartered in Melbourne, Australia and has support offices in the UK

and Bulgaria.

Quickly becoming a leader in its field, the Company has gone from strength to strength and

experiencing rapid growth. Because of this, we are looking for a Junior Accountant to join the

Finance team.

The Finance Operations team is responsible for supporting the business across all client payment

transactions. The role will include, but is not limited to, client fund processing, monitoring PSPs

and managing balances, fund allocation, daily monitoring of funding methods, escalated client

queries, credit & rebate processing, dealing with all transaction-related inquiries, and monitoring client balance.

knowledge base of the company and the broader financial services industry.

Purpose of the Position

This role is responsible for providing support to the Finance Department by managing daily client

funds processing and other Finance Operation tasks. The role is to contribute to the overall

efficient operation of the department.

Key Responsibilities
- Process deposits and/or withdrawals requests from clients in a timely manner.
- Liaise with internal and external third parties such as the customer support team, banks and Payment Service Providers (PSP) to resolve queries as and when required.
- Update financial data in the trading system and accounting software as and when required to ensure that information will be accurate and immediately available when needed.
- Monitoring trading accounts deposit and withdrawal requests for any irregularities, assist in investigations and dispute resolutions.
- Assist in general financial

Company Values

Curious - We are inquisitive, and through perseverance and learning, we uncover new possibilities for innovation, discovery and delivery beyond expectations

Diverse - At Eightcap, we celebrate our different perspectives, our varied thoughts and creative talents, which enables us to develop and expand our reach to corner the market

Accountable - At Eightcap, at our core, we are answerable to our customers and to each other, and we continually pursue credibility and integrity in everything we do

Adaptable - At Eightcap, we easily pivot to accomplish expanded priorities through our agile way of working and provide efficiencies that are centred on customer needs

Respectful - At Eightcap, we are polite in our interactions, we listen to each other and share insights in ways that are thoughtful and empathetic, whilst appreciating differences in perspectives and opinions

Selection criteria

Essential:

- Excellent verbal and written communication skills in English. The ability to communicate in Chinese or Korean is desirable but not essential.
- Excellent organisation and time management skills; ability to manage and prioritise multiple responsibilities and meet tight deadlines.
- Great attention to detail.
- Excellent knowledge of MS Excel and familiarity with relevant computer software.
- Ability to work proactively and independently in a fast-paced business environment.
- Full working rights in Australia.
- Values and respects diversity.
- Ability to work with individuals from multi-cultural backgrounds.

Desired:

- Ability to think analytically and troubleshoot day-to-day issues.
- Excellent interpersonal and communication skills.
- The ability to effectively manage and prioritise multiple responsibilities in a fast-paced and dynamic business environment with a Can-Do attitude.

Employee Benefits

**Benefits**:

- Ongoing investment in your career development (technical and professional training)
- Wellness and lifestyle perks like monthly corporate massages
- Perkbox Reward & recognition
- Parental leave
- Hybrid working
- Staff referral bonus program
- Annual flu vaccinations
- Purchased leave
- Great CBD location with easy access to public transport
- Multicultural environment
- Collaborative team culture
- Opportunity to learn from some of the best in the business
- Being part of an exciting new project for the company
- Regular social activities

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