Office Manager

2 months ago


Gold Coast, Australia Competitive Advantage HRM & Recruitment Full time

**Office Manager**

**Competitive Advantage HRM & Recruitment is hiring on behalf of our client, a well-respected locksmith business in Burleigh Heads, Gold Coast.**

**Position Highlights**:

- **Competitive salary** - $80,000 - $100,000 per year
- **Dynamic, supportive team environment** - Join a collaborative culture with a strong reputation for customer satisfaction
- **Award-winning company** - Industry-recognized as the Best Large Format Locksmith Shop in Australia for 2023/24

**About the Company**: Our client has been a trusted name on the Gold Coast since 1975, now headquartered in Burleigh Heads and serving the domestic, small business, and automotive markets. As a mid-sized firm with a team of 22, they have a healthy workplace culture and a dedication to superior customer experiences, with hundreds of glowing online reviews to show for it. The team has embraced the latest industry technology and best business practices, making them an ideal place for those looking to work in an innovative, supportive environment.

**Overview of the Role**: This Office Manager role is key to maintaining smooth operations within the company. Working Monday to Friday, 8 am - 5 pm, you will collaborate closely with two other admin team members at the Burleigh Heads office. This multi-faceted position will see you supporting the General Manager, handling light accounts receivable/payable duties, assisting with customer support, and preparing essential reports. This role is an excellent fit for someone who thrives in a hands-on office management position with diverse responsibilities.

**Responsibilities**:

- Provide comprehensive administrative support to the General Manager
- Light accounts receivable/payable support (approximately 1 hour per day)
- Oversee overdue accounts follow-up (around 3 hours per week)
- Assist with inbound customer calls, scheduling locksmith services as needed
- Direct technical inquiries to qualified staff members
- Conduct data integrity checks and prepare reports for management
- Maintain an organized office environment and foster a positive work culture

**Key Skills & Experience**:

- **Essential**: Familiarity with common car makes/models in Australia (e.g., knowing Holden produces the Commodore and Ford produces the Falcon)
- Basic proficiency in XERO accounting software
- Competency with MS Excel and/or Google Sheets
- Experience in customer support and office management roles
- Full working rights in Australia
- Excellent communication skills for clear interactions with customers and colleagues

**Why Join?** This company prioritizes employee well-being, evident in their positive workplace culture and focus on job satisfaction. Team members enjoy:

- Competitive salary package
- Supportive, collaborative team environment
- Industry recognition and career growth opportunities
- Modern workspace located in beautiful Burleigh Heads

Pay: $80,000.00 - $100,000.00 per year

Schedule:

- 8 hour shift

Supplementary Pay:

- Penalty rates

Work Authorisation:

- Australia (preferred)

Work Location: In person


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