Customer Experience Specialist

6 months ago

Byron Bay, Australia Spell Services Pty Ltd Full time

**Customer Experience Specialist**

Manage our team to ensure an exceptional customer experience

**About Us - SPELL SERVICES PTY LTD**

Spell is considered a leader within the fashion industry, with a distinct and considered connection to the community Spell chooses to operate with best practice, from Ethics & Sustainability, our Supply Chain, through to our Internal Operations. We seek to inspire and innovate in all that we do.

**About the Role**

SPELL SERVICES PTY LTD are looking for an experienced and qualified Customer Experience Specialist to ensure our customers are receiving the highest standards of customer service possible within our business operations.

**About you**

**Essential Criteria**
- Manage, motivate, and develop staff who provide services to our customers;
- Review and identify improvements to existing policies, procedures, programs concerning customer relations, develop new and additional policies, procedures, etc as required
- Provide customer service training for Store employees and management to ensure they are meeting customer experience standards
- Design and fulfill after-sales services to follow up on customer satisfaction, ensure function of goods purchased, and adjust and improve on our services being provided
- Report on customer feedback and provide recommendations to ensure customer expectations are met and increase customer engagement
- Collaborate and liaise with other team units (including operations, marketing and sales), service agents and customers to ensure customer expectations are met
- Develop strategies to retain and attract new customers

**Benefits**
- Finish at 3pm on Fridays
- Clothing allowance and generous staff discounts
- Supportive work environment
- Beautiful Byron Bay location
- Salary on offer between $70,000 - $80,000 plus super

**APPLY ONLINE NOW**
- At Spell our vision is to inspire, beautifully - in harmony with people and planet and we are committed to providing Equal Employment Opportunity for all._

**Salary**: $65,000.00 - $80,000.00 per year

**Benefits**:

- Employee discount

**Experience**:

- Customer service: 2 years (required)

Ability to Commute:

- Byron Bay, NSW 2481 (required)

Ability to Relocate:

- Byron Bay, NSW 2481: Relocate before starting work (required)

Work Location: In person

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