Customer Experience Specialist
3 weeks ago
The Role
The Contact Centre Consultant plays a pivotal role in servicing customer inquiries, ensuring a high-quality experience for the business. As a representative of Belgravia Leisure, they must maintain a professional and positive demeanor at all times.
The primary responsibility of this role is to achieve individual and team goals, working closely with the Team Leader to meet service standards.
Key skills and attributes include excellent communication skills, problem-solving abilities, and proficiency in Microsoft Office applications.
Essential Skills and Attributes:
- Strong customer service skills
- Previous experience in a similar position
- Industry knowledge
- Excellent communication skills
- Current First Aid and CPR Certification
- Working With Children Check and National Police Check
- Prior experience in fitness, sales, customer service, or retail is highly advantageous
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