Complaints Resolution Specialist, Byron Bay

5 months ago


Byron Bay, Australia The Shift People Full time

Permanent Full Time Opportunity
- Byron Bay, Northern NSW
- $80,000 + super
- Permanent Full Time Opportunity
- Byron Bay, Northern NSW
- $80,000 + super

Are you a problem-solving pro with a passion for customer satisfaction? We have an exciting opportunity for a Complaints Resolution Specialist to join our client’s team in beautiful Byron Bay

As a Complaints Resolution Specialist, you will be responsible for ensuring that all jobs are completed to the satisfaction of our client’s valued customers. This includes handling compliance, addressing property damage, and meeting basic installation requirements. Your main goal will be to do whatever it takes to get the job finished and the case closed

**The Role**:

- Conduct satisfaction calls with customers.
- Identify any issues and create corresponding cases.
- Coordinate and arrange all necessary tasks with third parties or office staff.
- Proactively follow up with all parties involved to ensure timely completion of tasks.
- Confirm with solution providers that the offered solution has been delivered.
- Provide feedback to management on installer quality and customer experience.

**About You**:

- Previous experience in a case management or complaints resolution role.
- Ability to effectively manage multiple stakeholders.
- Strong problem-solving skills.
- Takes ownership and demonstrates a proactive attitude.
- Task-oriented and motivated to drive projects to completion.
- Confident and forthright in communication.
- Focused on customer satisfaction and success.
- Compassionate and empathetic in customer interactions, with a strong customer service attitude.
- Knowledge of Salesforce is desirable but not essential.

If you thrive in a fast-paced environment and enjoy resolving customer complaints with efficiency and professionalism, then we want to hear from you

For more information, please contact Lauren Rodwell from The Shift People on 0431765837.



  • Byron Bay, Australia Charterhouse Medical Full time

    Job Title: Consultant Psychiatrist – Byron Bay Community Mental HealthJob Type: LocumLocation: Byron BayJob Description:We are currently looking for a Locum Consultant Psychiatrist to join our team in Byron Bay. The successful candidate will have Specialist Registration with AHPRA and be able to work in a community mental health setting.Key...


  • Byron Bay, Australia Charterhouse Medical Full time

    Job Title: Consultant Psychiatrist – Byron Bay Community Mental HealthJob Type: LocumDiscipline: PsychiatryLocation: Byron Bay, NSWRate: $2,500 Per dayCharterhouse Medical is seeking a Consultant Psychiatrist for a locum placement in Byron Bay, NSW. The ideal candidate will have Specialist Registration with AHPRA and experience in Community Mental...

  • Sales Representative

    2 months ago


    Byron Bay, Australia Byron Bay Painters Full time

    **Sales Representative - Byron Bay Painters** Are you a motivated and results-driven individual with a passion for sales? Byron Bay Painters, a leading provider of high-quality painting services in the Byron Bay area, is seeking a dynamic Sales Representative to join our team on a casual basis. If you have a background in sales and a knack for finding new...

  • Cafe Manager

    2 months ago


    Byron Bay, Australia Hole in the wall Full time

    Cafe Manager - Byron Bay Location: Byron Bay, NSW, Australia About the Role: We are seeking an experienced and motivated Cafe Manager to join our team in beautiful Byron Bay. This role is responsible for overseeing daily operations, managing staff, ensuring customer satisfaction, and maintaining high standards of food quality and service on a full time...

  • Section Waiter

    5 months ago


    Byron Bay, Australia Beach Byron Bay Full time

    **About Beach** Beach Byron Bay is the North Coast's premier restaurant and function venue. This busy, iconic destination restaurant is hugely popular with both locals and visitors alike with its spectacular beach front location and panoramic views. By joining our team, you will become a part of one of the country’s leading restaurant groups, Fink Group....


  • Byron Bay, Australia National Skin Cancer Centres Full time

    We are a fully accredited, mixed-billing General Practice and Skin Cancer Clinic in Byron Bay, seeking a skilled Medical Practitioner to join our team. Our clinic is an accredited teaching practice, hosting medical students and GP registrars, providing a great opportunity for professional growth and development.As a General Practitioner, you will be...


  • Byron Bay, Australia Alecto Australia Full time

    GP Opportunity in Byron BayThis well-established mixed billing practice is seeking a General Practitioner to join their friendly team in Byron Bay. As a DPA location, they are now in a position to offer visa sponsorship to overseas trained GPs.About the PracticeMixed billing practice with a strong reputation in the local community3 GPs currently working in...


  • Byron Bay, Australia Charterhouse Medical Full time

    Job Title: Consultant Psychiatrist - Byron Bay Community Mental Health OpportunityWe are seeking a highly skilled Consultant Psychiatrist to join our team in Byron Bay, providing exceptional care to our community.Job Summary:This is a part-time or full-time opportunity for a Consultant Psychiatrist to work in a well-run hospital with a good reputation for...


  • Byron Bay, Australia Loft Byron Bay Full time

    We are seeking an experienced Chef De Partie to join our dynamic kitchen team at Loft Byron Bay. To be successful, you must be available to work weekends and have minimum 2 years experience in a similar role. You will work well in a team environment, alongside a professional and enthusiastic kitchen crew.Key Qualifications:Availability to work...


  • Byron Bay, Australia Scope Medical Recruitment Full time

    Exciting Psychiatry Registrar OpportunityScope Medical Recruitment is seeking a dedicated and compassionate Psychiatry Registrar to join our team in Byron Bay, New South Wales. As a key member of our mental health team, you will have the opportunity to make a meaningful impact in the lives of patients facing mental health challenges.This role offers a unique...


  • Byron Bay, Australia Three Blue Ducks Full time

    Job Overview We are looking for a full time Retail & Café Manager to be a vital member of Three Blue Ducks at The Farm, Byron Bay. Three Blue Ducks at The Farm Byron Bay is set on an 80-acre farm and Macadamia Orchard with views of both the hinterland and Byron’s iconic lighthouse. The Ducks do what we can to implement ethical and sustainable business...


  • Byron Bay, Australia Scope Medical Recruitment Full time

    Locum Psychiatry Registrar OpportunityScope Medical Recruitment is seeking a dedicated Psychiatry Registrar to join our team in a dynamic mental health setting in Byron Bay, New South Wales.This role offers a unique chance to make a meaningful impact in a challenging and rewarding environment. As a Psychiatry Registrar, you'll collaborate with a skilled team...

  • Casual Ains Byron Bay

    4 months ago


    Byron Bay, Australia Sanctuary Recruitment Full time

    Referral Bonus - Fantastic rates of pay! - Flexible hours and days to work around you! Sanctuary Recruitment are hiring! We are currently on the look out for experienced LOCAL AINs looking for casual shifts in a variety of Aged Care facilities in Byron Bay NSW. Sanctuary Recruitment is a leading, specialised agency dedicated to providing nursing staff to...


  • Byron Bay, Australia Charterhouse Medical Full time

    Job Title: Consultant Psychiatrist - Byron Bay Community Mental HealthCharterhouse Medical is seeking a Consultant Psychiatrist to join our team in Byron Bay, New South Wales. As a Consultant Psychiatrist, you will be responsible for providing high-quality mental health services to patients in the community.Job Summary:Provide mental health services to...


  • Byron Bay, Australia Charterhouse Medical Full time

    Job Title: Consultant Psychiatrist - Byron Bay Community Mental Health OpportunityWe are seeking a highly skilled Consultant Psychiatrist to join our team in Byron Bay, providing exceptional care to our community.Job Summary:This is a part-time or full-time opportunity for a Consultant Psychiatrist to work in a well-run hospital with a good reputation for...

  • Maintenance Officer

    5 months ago


    Byron Bay, Australia RSL LifeCare Full time

    We are looking for a Casual Maintenance Officer for our maintenance team to work at our Patrick Budgen VC Gardens facility in Byron Bay. - This role will be to support and manage the team with labouring duties associated with general maintenance activities, to ensure the aged care home is always looking and operating at its very best.- Responsibilities...


  • Byron Bay, Australia Alecto Australia Full time

    **GP Opportunity in Byron Bay**Are you a General Practitioner looking for a new challenge in a beautiful coastal location? We have an exciting opportunity for a GP to join our well-established mixed billing practice in Byron Bay.**About the Practice**Mixed billing practice with a strong reputation in the local community 3 GPs currently working in the...


  • Byron Bay, Australia Crystalbrook Collection Hotels Full time

    Hospitality / Travel / Tourism Other NSW | Byron Bay - Crystalbrook Byron Casual 19/8/2024 Work in an elegant, prestigious day spa with a great team spirit A refined and collaborative environment energised by our values Great benefits await you! The Opportunity:Eleme Day Spa can be found at Crystalbrook Byron in Byron Bay. We are seeking...


  • Byron Bay, Australia National Skin Cancer Centres Full time

    We are a fully accredited, mixed-billing General Practice and Skin Cancer Clinic in Byron Bay. Our clinic is an accredited teaching practice, hosting medical students and GP registrars, providing a great opportunity for professional growth and development.We are currently seeking 2-3 VR GPs to take over our existing and growing patient load, offering a great...


  • Byron Bay, Australia Alecto Australia Full time

    GP - DPA Location - Byron Bay OpportunityA well-established mixed billing practice in Byron Bay is seeking a General Practitioner to join their friendly team. With recent DPA status, they are now in a position to offer visa sponsorship to overseas trained GPs. This is a fantastic opportunity for a GP to be in a location on the doorstep to Byron Bay, with a...