Guest Experience Officer

5 months ago

Byron Bay, Australia Ingenia Communities Full time

You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.- We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.- Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.**About the Park**

This northern New South Wales hotspot needs no introduction. Byron Bay attracts some two million visitors to its sandy shores each year. To see what makes this beach holiday destination so alluring, stay amongst Ingenia Holidays Byron Bay’s 28 acres of parklands which fronts onto the famous Tallow Beach.

As Byron’s largest accommodation provider (with 155 campsites and 52 cabins), there’s no shortage of space or style of accommodation (from DIY to architecturally designed villas) to settle in for a while. Being a short five-minute drive out of downtown Byron, you’ll be close enough to the action, yet far enough away to feel like you can truly unwind.

You won’t just share the park with human neighbours; it’s not uncommon to spot wallabies, echidnas, koalas, native birds and even whales during migration season from the park’s footprint

**About the Role**

We are seeking a friendly and professional Guest Experience Officer to support our front of house on a casual basis. You will provide an exceptional customer experience to our guests and support the reception area. **This role is approximately 30 hours per week with more hours during peak periods.**

**Responsibilities**
- Welcome every guest to Ingenia Holidays, explaining the park / resort, surrounding area, guest amenities and park activities
- Actively sell and promote Ingenia Holidays as the ideal holiday destination by sharing the unique story of your park
- Direct guest check in and check out and attend to general receptionist duties following correct procedures
- Ensure high level of customer service is maintained at all times
- Contact housekeeping or maintenance staff when residents/guests report problems

**You bring**
- Exceptional customer service skills
- Previous experience in a similar role / industry
- Computer literate using Microsoft Suite and booking software
- Passionate about the tourism industry with a strong sales ability
- Team player, strong attention to detail and well organised worker

**Culture and Benefits

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