Financial Service Specialist

1 month ago


Batemans Bay, New South Wales, Australia Commonwealth Bank of Australia Full time
About the Role

We are seeking a highly skilled Financial Service Specialist to join our team in Batemans Bay. As a key member of our Retail Banking Services (RBS) team, you will play a vital role in delivering a seamless banking experience to our customers.

Company Overview

The Commonwealth Bank of Australia has been serving our local communities for over 100 years, with market-leading products, services and technology. Our mission is to positively impact our customers' lives and be there for them when they need us.

Job Description

As a Financial Service Specialist, your primary responsibility will be to have in-depth conversations with every customer about how we can support their overall banking needs. This will include discussing Home Loans, Business Banking & Financial Advice, as well as supporting customers with enquiries, maintenance on accounts and process applications for credit products.

You will also complete Financial Health Checks to assess customers' financial needs and identify any changes. Furthermore, you will provide options for the customer through education & demonstration of our in-branch technology and digital banking options, and problem solve & provide effective solutions while championing our processes, procedures & drive our risk-adverse culture.

Required Skills and Qualifications

To succeed in this role, you will require:

  • Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
  • Excellent communication skills & the ability to articulate financial terms in a clear way
  • The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
  • A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
Benefits

We offer a range of benefits, including:

  • A competitive salary of $65,000 - $85,000 per annum, depending on experience
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A comprehensive employee benefits package

Please note that this position is a contract of 12 months, and you will be required to work 33.45 hours per week, Monday - Friday: 9.00am - 4.30pm.



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