Operations Insights Manager
4 months ago
Use data to drive restaurant performance, improve processes, and make a real impact. Join the Grill’d Revolution and enjoy incredible perks.
**About the job**
At Grill’d, we’re not just flipping burgers—we’re redefining the burger experience Since opening our doors in Hawthorn, Victoria, in 2004, we've grown to over 170 restaurants across Australia. Our mission is simple: serve delicious, healthy burgers and empower our people to lead the way.
We’re expanding rapidly, and we owe our success to one thing—our team. We believe in fresh ingredients, quality food, and providing our people the opportunity to thrive. If you're passionate about what you do and want to be part of a movement that's all about purpose and progress, we want you
**About the Role**: As the Operations Insights Manager, reporting to the Operations System Manager, you'll dive deep into data on labour, productivity, throughput & speed using systems like Tanda, Crunchtime, and PowerBI. Your insights will directly influence our restaurant performance and drive continuous improvement across the board.
**Key Responsibilities**:
- Deliver labour analytics to optimize rostering, productivity, and labour controls.
- Manage end-to-end labour forecasting and RLGL optimization across support office, operations, and restaurants.
- Ensure compliance with Enterprise Agreements, Traineeships, and rostering practices.
- Analyze Throughput & Speed metrics to improve operational efficiency and set restaurant targets.
- Provide detailed PowerBI reports on labour, productivity, and performance.
- Monitor Crunchtime compliance to reduce wastage, improve stock management, and streamline processes.
- Drive productivity improvements through station guide evolution and proactive labour management (events, holidays).
- Collaborate with Operations and Restaurant Managers to translate insights into actionable improvements.
- Support Operations Team & Restaurant Managers with ongoing feedback and reporting.
**What You’ll Bring**:
- Strong analytical skills with the ability to turn data into meaningful insights.
- Excellent stakeholder management and communication abilities.
- Previous experience in hospitality is a plus.
- Proficiency in Excel (VLOOKUP, pivot tables) and PowerBI.
- A curious, data-driven mindset with a passion for process improvement.
- Adaptable communication style to engage with different audiences.
**Qualifications & Experience**:
- Degree in analytics, business, or finance preferred.
- 18+ months of experience driving performance to KPI targets through data insights.
- Proven experience presenting insights to senior leadership with actionable recommendations.
- Strong knowledge of rostering systems.
**Why Join Us?**
- Be part of an innovative, fast-growing team.
- Play a key role in driving impactful changes across a leading restaurant brand.
- Competitive salary and benefits package. Did we mention free burgers?
- A chance to make a real difference and grow alongside Grill’d.
**How to Apply**: If you’re ready to take your skills to a brand where passion and purpose meet, we want to hear from you Submit your resume today and join the Grill'd revolution.
-
Data & Insights Analyst
4 months ago
Richmond, Australia REA Group Full timeREA Group is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property. With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with...
-
Category Insights Specialist
4 months ago
Richmond, Australia Endeavour Group Full time**Company Description** Let’s create a more sociable future together** At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to...
-
Fundraising Database
4 months ago
Richmond, Australia Mercy Health Australia Full timeEmployment Type: Permanent Location: Mercy Health Corporate Office, Richmond VIC Upload with Application: Resume, cover letter, and all relevant qualifications Contact: Rebecca MacFarling, Where there’s life, there’s Mercy. Where there’s care, there’s You. Through the battles and the breakthroughs, we're there. Where will you be? For over a...
-
Strategic Product Insights Lead
1 month ago
Richmond, Australia Australia Post Full time**Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...
-
Commerical Operations Manager
1 month ago
North Richmond, Australia WestRock Full time**The Opportunity**: This role will report directly to our General Manager while leading a team of 2+ Estimators and a Continuous Improvement Lead. This role has a wide reach in our company and therefore needs someone who has a strengths in both Operations and Finance. You will oversee and lead the estimations, pricing, and continuous improvement functions...
-
Revenue Operation Analyst
2 months ago
Richmond, Australia E1 Full time**Description** E1 is an Australian-born SaaS platform and one of AFR's 2022 Best Places to Work in Australia and NZ. Headquartered in Richmond, Melbourne, our ambition is to become the global industry standard procurement platform in the commercial construction industry. Our platform connects Builders, Subcontractors and Suppliers and supports better...
-
Customer Advocacy Manager
3 months ago
Richmond, Australia Australia Post Full time**Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...
-
Finance Business Partner
3 months ago
Richmond, Australia Endeavour Group Full timeCompany Description **Let’s create a more sociable future together** At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to...
-
Change Manager
7 months ago
Richmond, Australia Grill'd Full time**About Grill’d** Grill’d Healthy Burgers is an innovative, dynamic brand with a simple aim; to make burgers that taste good but are also good for you. Grill’d opened its first restaurant in Hawthorn, Victoria in 2004 and now operates with over 170 restaurants across Australia. Our burger revolution is sweeping the nation and have ambitious growth...
-
Manager - Customer Experience
6 days ago
Richmond, Australia Charterhouse Full time**Manager - Customer Experience**: - **Leading the maintenance division**: - **Motor Vehicle industry**: - **Inner CBD, Hybrid working**: - **$145 pkg + bonus** **About the Company** ASX listed organisation, operating across Australia and New Zealand with offices in every state, operating within the motor vehicle industry. Offering innovative...
-
Hospitality Operations Manager
2 weeks ago
Richmond, Australia SisterWorks Inc Full timeCrafting a Brighter Future in Richmond, VICSister Works Inc., a not-for-profit social enterprise, is seeking an experienced Hospitality Operations Manager to lead our Crafted Culture cafe and catering business. This exciting opportunity allows you to make a meaningful impact while developing your skills in hospitality management.About the RoleAs a key member...
-
Strategy & Operations Manager, Consumer Pricing
7 months ago
Richmond, Australia Uber Full time**#GreatMindsDon’tThinkAlike** At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts! **About The...
-
Category Strategy Manager
3 months ago
Richmond, Australia Endeavour Group Full time**Company Description** Let’s create a more sociable future together** At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to...
-
Category Strategy Manager
3 months ago
Richmond, Australia Endeavour Group Full timeCompany Description **Let’s create a more sociable future together** At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to...
-
Commercial Manager, Hardlines
7 months ago
Richmond, Australia Consumer Products Games & Publishing Full timeWherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of...
-
Dowty Propeller Operations Manager
3 days ago
Richmond, Australia GE Aviation Full timeAs the DOWTY Operations Manager you will be reporting directly to the Operations Director & dotted line to the C130J DOWTY Program Manager, working closely with peers and other key stakeholders, the DOWTY Operations Manager will deliver industries’ highest standards in propeller component maintenance services to addressed markets, while ensuring planned...
-
El1 - Operations Manager
7 months ago
Richmond, Australia Australian Government Full time$115,899 - $130,733 (plus Super) - Richmond - NSW **The Role** Further responsibilities include activities associated with information and quality management, governance and reporting and asset verification. It also oversees the coordination of facilities maintenance, spatial allocation, environmental and workplace health and safety issues affecting the...
-
Dowty Propeller Operations Manager
1 week ago
Richmond, Australia GE Aviation Full timeReporting to the Operations Director, working closely with peers and other key stakeholders, the DOWTY Operations Manager will deliver industries’ highest standards in propeller component maintenance services to addressed markets, while ensuring planned operational output for the business. This position will require some repair activity to be conducted in...
-
Merchandise Operations Manager, Mcg
3 weeks ago
Richmond, Australia Delaware North Full timeThe Opportunity: Delaware North Australia is looking for an experienced and dynamic Merchandise Operations Manager to lead and deliver an exceptional, fan-focused merchandising experience at the iconic Melbourne Cricket Ground (MCG). This role oversees the MCG Shop, our flagship store operating 7 days a week, along with additional outlets that come alive on...
-
Marketing Manager
2 weeks ago
Richmond, Australia Blackhawk Network Full timeOverview: As the Demand Generation Manager, you will have responsibility for defining and executing the GTM marketing strategy to support the growth of the B2B Commerce business, both in AU and across Asia. Reporting directly into the Marketing Director, APAC, this role will work in close partnership with the Commerce leadership team, Products team and...