Overnight Team Leader

6 months ago

Melbourne, Australia Hyatt Centric Melbourne Full time

Summary

**Hyatt Centric Melbourne**:
Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene.

Featuring 277 luxurious rooms, as well as an indoor pool and gym, the Hyatt Centric Melbourne is a hotel that truly encapsulates the essence of the city. Langlands Restaurant & Bar, serves delicious local cuisine and offers stunning 180-degree views of the city from the hotels top floor.

Our mission is to connect our guests to Melbourne's vibrant energy, encouraging exploration and adventure throughout your stay. The thoughtfully designed Hyatt Centric will ensure that you never miss a moment of the lively Melbourne experience.

You are here. Now go anywhere

**Overnights Team Leader at Hyatt Centric Melbourne**

Based on site in Melbourne CBD, the Overnights Team Leader is a vital role within the Front Office Team. You will support the Front Office Management Team in supervising and managing the day-to-day operations of the hotel. With a key focus on the ensuring a smooth and efficient night audit process and guest profile management.

**Some of your responsibilities include**:

- Complete the daily night audit process for the hotel, ensuring accuracy.
- Supervision and support of the Overnight Front Office Team, ensuring exceptional and efficient service is delivered at all times
- Handling of guest quires, as well as internal guest feedback and enquiries, in a friendly and efficient manner
- Be responsible for training and development of the Front Office Team
- Responsibility for the safety and security of the hotel and our guests overnight, in the absence of senior management.
- Be a local Melbourne Expert, share your experiences and knowledge with our guests

**Qualifications**:
**About you**:

- Previous experience as a Night Auditor
- The flexibility to work a rotating roster, including weekends and public holidays
- Excellent time management skills with the ability to multi-task and keep calm under pressure
- Exceptional interpersonal and communication skills, along with strong service recovery skills
- Victorian Responsible Service of alcohol
- Unrestricted Drivers License

**Culture Statement**:
We aim to create a culture that seeks to empower our teams by creating a safe and authentic environment through supporting each other’s individuality, being open-minded and inclusive.

Our team members should always feel valued, uplifted and trusted as individuals and in their respective roles. We value flexibility through listening to and understanding what our team members need in order to create a balance between responsibilities at work and personal life.

We believe honesty is crucial, fun is always encouraged and equality and quintessential.

**Hyatt Centric employees enjoy, but are not limited to;**
- Complimentary and discounted accommodation across Hyatt Hotels worldwide
- Flexible work attire - no stuffy suits with complimentary laundry
- Free use of Hotel Gym & Pool facilities
- Complimentary barista coffee daily
- Discounted dining in our Level 25 Restaurant and Bar
- Investment in your career development through training, opportunities and mentorship
- Complimentary laundry for work related items

**How to apply**

Our values of Empathy, Wellbeing, Experimentation, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

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