Overnight Guest Service Officer

4 weeks ago

Melbourne, Australia Hyatt Centric Melbourne Full time

Summary

**Hyatt Centric Melbourne**:
Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene.

Featuring 277 luxurious rooms, as well as an indoor pool and gym, the Hyatt Centric Melbourne is a hotel that truly encapsulates the essence of the city. Langlands Restaurant & Bar, serves delicious local cuisine and offers stunning 180-degree views of the city from the hotels top floor.

Our mission is to connect our guests to Melbourne's vibrant energy, encouraging exploration and adventure throughout your stay. The thoughtfully designed Hyatt Centric will ensure that you never miss a moment of the lively Melbourne experience.

You are here. Now go anywhere

**Overnights Guest Service Agent at Hyatt Centric Melbourne**

Based on site in Melbourne CBD, the Overnights Guest Service Agent is a vital role within the Front Office Team. You will support the Front Office Team in supporting the day-to-day operations of the hotel. With a key focus on the ensuring a smooth and efficient night audit process and guest profile management.

**Some of your responsibilities include**:

- Ensure a seamless and efficient operation of the Front Office on a day-to-day basis, you are the face of our check in and check out experience, handling quest queries effortlessly.
- Assist in auditing paperwork as directed by the Night Manager
- Handling of guest enquires, as well as internal guest feedback and enquiries, in a friendly and efficient manner
- Responsibility for the safety and security of the hotel and our guests overnight, in the absence of senior management.
- Be a local Melbourne Expert, share your experiences and knowledge with our guests
- Respond to emergencies within the hotel, supporting the Chief Warden and First Aid Officer

**Qualifications**:
**About you**:

- A passion for hospitality and a desire to provide the best service for our guests
- The flexibility to work a rotating roster, including weekends and public holidays
- Excellent time management skills with the ability to multi-task and keep calm under pressure
- Exceptional interpersonal and communication skills, along with strong service recovery skills
- Responsible Service of Alcohol (RSA) Certificate
- Full Australian Driver’s License (international driver’s license may be considered)

**Culture Statement**:
We Are Team Centric

Team Centric brings together all departments with a “got your back” attitude.

We embrace flexibility and enable adaptability both inside and outside our role and job descriptions.

We encourage each other to be our authentic selves and to create meaningful, personalised experiences for our colleagues and guests.

Each team member plays a vital role in fostering a sense of belonging and purpose at work.

Collaborating together, we promote growth and spark innovation, using our pride to strive toward collective goals and fuelling our passion for what we do.

Our team respects each other's uniqueness, ensuring everyone feels safe, valued, and included.

**Hyatt Centric employees enjoy, but are not limited to;**
- Complimentary and discounted accommodation across Hyatt Hotels worldwide
- Flexible work attire - no stuffy suits with complimentary laundry
- Free use of Hotel Gym & Pool facilities
- Complimentary barista coffee daily
- Discounted dining in our Level 25 Restaurant and Bar
- Investment in your career development through training, opportunities and mentorship
- Complimentary laundry for work related items

**How to apply**

Our values of Empathy, Wellbeing, Experimentation, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

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