Overnight Hospitality Director

7 hours ago

Melbourne, Victoria, Australia Marriott Full time
Job Summary:

Serves as the property Manager on Duty and oversees all property operations during the overnight shift.

Ensures that the highest levels of hospitality and service are provided during the overnight shift.

Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

This role requires a strong leader who can motivate employees to deliver exceptional service and maintain a safe working environment.

Responsibilities:Monitoring Property Operations
  • Monitors and ensures compliance with all Guidelines to Operations.
  • Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
  • Ensures employees are working in a safe environment.
  • Manages all period-end inventories.
Supporting Profitability and Revenue Goals
  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
  • Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
  • Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
  • Administers plans and actions to keep chargebacks and rebates to a minimum.
  • Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
  • Manages employee hours.
  • Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.
Supporting Human Resources Activities
  • Promotes participation in property safety-related programs.
  • Monitors employee attendance and records absences/tardiness.
  • Promotes teamwork and employee morale.
  • Keeps employees informed regarding new operational procedures, standards, or programs.
  • Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).
  • Ensures all employees have complete knowledge of emergency procedures.
  • Encourages employee relations through gifts, parties, outings.
  • Creates incentives that will promote better service and profit for the property.
  • Assists operations manager in processing employee payroll weekly.
Benefits:

MARriott International offers competitive salary ranging between $65,000 - $80,000 per annum, depending on experience. The company also offers comprehensive benefits package including medical, dental, and vision insurance, 401(k) plan, paid time off, and employee assistance program.

In addition, Marriott International provides opportunities for career growth and professional development through training programs and leadership courses. As a valued employee, you will be part of a global community that values diversity, equity, and inclusion.

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