Overnight Guest Services Officer

7 months ago

Melbourne, Australia Park Hyatt Melbourne Full time

Summary

**About Park Hyatt Melbourne**

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-de-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

**About the Role**

As the Guest Services Officer (Overnights), you will be responsible for ensuring the highest standards of customer service are met by efficiently processing the allocation for arriving and departing guests. Working in a team of 4, you will be supporting the Overnights Assistant Manager and Front Office Manager to manage the overnight operations of the hotel in order to achieve our purpose.

**Some of the responsibilities include**:

- To ensure smooth and efficient operation of the Front Office
- To handle all arrival and departure records
- To perform cashiering duties as required in relation to foreign currency exchange, payments, charges and checking out
- To show hotel rooms and suits to prospective clients and guests
- To handle guest enquiries and requests and to have a thorough knowledge of Melbourne and its surrounding areas
- To assist in maintaining a high level of security for guests, staff and hotel property
- To ensure that all public and back of house areas are maintained to the specified levels of cleanliness, maintenance and presentation and to instigate appropriate action when necessary

**Qualifications**:

- Previous work experience in a similar fast-paced hotel operations or reservations environment
- Exceptional interpersonal, communication and time management skills with a strong ability to multi-task
- Superior customer service skills along with excellent service resolution skills
- The capability of working both autonomously and as part of a team
- The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
- The flexibility to work on a rotating 24/ roster, including public holidays

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

  • Overnight Guest Service Officer

    2 months ago

    Melbourne, Australia Hyatt Centric Melbourne Full time

    Summary **Hyatt Centric Melbourne**: Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene. Featuring 277 luxurious rooms, as well as an indoor pool and gym, the Hyatt Centric Melbourne is a hotel...

  • Overnight Guest Services Officer

    1 month ago

    Melbourne, Australia Park Hyatt Melbourne Full time

    Summary **Care Connects Us** At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys. Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated. **About Park Hyatt...

  • Overnight Guest Services Officer – Front Office

    5 months ago

    Melbourne, Australia Hyatt Full time

    SummaryCare Connects Us At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.   Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.About Park Hyatt Melbourne:...

  • Overnight Guest Service Agent

    7 months ago

    Melbourne, Australia Hyatt Centric Melbourne Full time

    Summary **Hyatt Centric Melbourne**: Hyatt Centric Melbourne is the Centric brand’s first hotel in Australia. The hotel is centrally located in the heart of the Melbourne CBD action, serving the perfect spot to explore Melbourne’s hot spots, hidden gems, and local sounds. With 277 rooms, 180-degree view of Melbourne from our Langlands’ Restaurant &...

  • Guest Service Agent

    3 weeks ago

    Melbourne, Australia Hyatt Place Melbourne, Essendon Fields Full time

    Summary **About Hyatt Place Melbourne Essendon Fields** Hyatt Place Melbourne Essendon Fields is Australia’s first Hyatt Place hotel, perfectly positioned in the heart of Essendon Fields’ retail and commercial precinct. Located steps from Essendon Fields Airport, 6 minutes from Melbourne Airport and 20 minutes from Melbourne’s Central Business...

  • Overnight Guest Service Agent

    6 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 24024221 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most...

  • Overnight Guest Service Agent

    6 months ago

    Melbourne, Australia Pan Pacific Hotels Group Full time

    **Australia*** **PARKROYAL Monash Melbourne*** **Rooms*** **Job Grade**: Part-time Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. Our people are our biggest asset & we are proud of our distinct positive culture across our three internationally renowned...

  • Guest Service Agent

    6 months ago

    Melbourne Airport, Australia IBIS BUDGET Full time

    Company Description IBIS Budget Melbourne Airport offers 73 rooms and is situated just 400m from Melbourne Airport. With its convenient location, this affordable Melbourne Airport hotel is the ideal choice for visitors flying into Melbourne late at night, or flying out early in the morning. **Job Description**: You will have the opportunity to contribute...

  • Guest Experience Expert

    2 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24179189 **Job Category**Rooms & Guest Services Operations **Location**The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management The Westin is committed to empowering guests to enhance their well-being when they need it...

  • Overnight Guest Experience Expert

    2 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24185698 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important...

  • Guest Experience Expert

    3 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24206110 **Job Category**Rooms & Guest Services Operations **Location**The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management The Westin is committed to empowering guests to enhance their well-being when they need it...

  • Overnight Guest Experience Expert

    4 weeks ago

    Melbourne, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24202711 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important...

  • Overnight Team Leader

    6 months ago

    Melbourne, Australia Hyatt Centric Melbourne Full time

    Summary **Hyatt Centric Melbourne**: Hyatt Centric Melbourne is Australia's first Centric hotel, situated in the bustling Melbourne CBD. Offering the perfect location to discover Melbourne's hidden treasures, local attractions, and vibrant music scene. Featuring 277 luxurious rooms, as well as an indoor pool and gym, the Hyatt Centric Melbourne is a hotel...

  • Overnight Guest Experience Expert

    4 weeks ago

    Melbourne, Australia Marriott Full time

    As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Overnight Guest Experience Expert, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled...

  • Overnight Guest Experience Professional

    4 weeks ago

    West Melbourne, Victoria, Australia Marriott Full time

    About Courtyard by MarriottCourtyard by Marriott offers a refreshing environment that supports our guests' needs and preferences.We empower our associates to deliver exceptional service, ensuring a memorable experience for our guests. Our passion is to understand their needs and exceed their expectations.Job DescriptionThis part-time role as an Overnight...

  • Overnight Guest Service Agent

    7 months ago

    Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 23205565 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most...

  • Overnight Supervisor

    8 months ago

    Melbourne, Australia Hilton Full time

    An Overnight Supervisor supervises night-hour assistance to guests to contribute to an overall exceptional experience from check-in through check-out. **What will I be doing?** As an Overnight Supervisor, you will supervise night-hour assistance to guests to contribute to an overall exceptional experience from check-in through check-out. A Night Supervisor...

  • Overnight Guest Experience Expert

    1 month ago

    West Melbourne, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24197204 **Job Category**Rooms & Guest Services Operations **Location**Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia, 3003 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** Courtyard by Marriott offers a refreshing environment that helps...

  • Guest Experience Expert

    3 weeks ago

    Melbourne, Australia Marriott Full time

    The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you’re given a choice to not just get up and go to work, but to rise. Join us as a Guest Experience Expert -...

  • Guest Service Agent

    6 months ago

    Melbourne, Australia Mantra on Russell Full time

    Located in Melbourne’s CBD, right around the corner from the food-lined streets of China Town, you will find **Mantra on Russell**. The property offers self-contained apartment-style hotel rooms, one and two bedroom apartments. Mantra on Russell is also home to an on-site restaurant, Home Kitchen & Bar for guests to enjoy gastronomy delights that Melbourne...